Focus on ICICI Bank’s Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives
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Faizan Kazi London Institute of technology Project 22 Instructor: Dr. Hamida 11/23/2010 ICICI - Case Study A project on Leadership and Change Management Mapping Process Leadership and Change Management Project 22 Sr. No | CONCEPTS | Pages | 1 | Overview | 03 | 2 | Introduction | 04 | 3 | Leadership Literature | 04 | 4 | Change in Leadership | 08 | 5 | Change in ICICI | 09 | 6 | Resistance to change | 11 | 7 | Conclusion | 11 | 8 | Reference | 12 | | | | |
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| | | Small Scale Industries: An Important Catalyst for the Growth of India’s Economy | |ESBD REPORT | |TANYA GUPTA ( 131)
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Change Management @ ICICI By Group-5 Group Members: 1)Adrish Ray 2)Deepak Prakash Tejale 3)G.B. Sambhrama 4)Girish Krishnamurthy 5)Neelkant Rajaghatta 6)Neha Gupta Q1. ‘ The changed focus of ICICI to become a non-stop shop for financial services necessitated the changes in the organization culture and goals.’ Analyze the changes implemented by Kamath in mid-1990s and comment briefly on the necessity and efficacy of these changes. Answer : In 1996‚ when Kamath took charge
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Organisational structure: According to the McKinsey 7s model analysis‚ MEPA’s organisational structure is a very traditional one. We have a hierarchy with a CEO at the top of the reporting structure and different layers of managers supervising employees below him. My organisation has a clear reporting structure. The higher a person is in this structure‚ the more authority‚ he or she has‚ but also more responsibilities. With such a hierarchical structure clear lines of communication are enforced
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ZENITH International Journal of Multidisciplinary Research Vol.2 Issue 5‚ May 2012‚ ISSN 2231 5780 STRATEGIC MOVE OF ICICI BANK: A CASE STUDY OF MERGER OF ICICI BANK AND BANK OF RAJASTHAN DR. ABHINN BAXI BHATNAGAR*; MS. NITU SINHA** *Associate Professor‚ Galgotias Business School‚ Greater Noida. **Research Associate‚ Galgotias Business School‚ Greater Noida. ____________________________________________________________________________________ ABSTRACT Changing is the regulation
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History Of ICICI Bank: History ICICI Bank was established in 1994 by the Industrial Credit and Investment Corporation of India‚ an Indian financial institution‚ as a wholly owned subsidiary. The parent company was formed in 1955 as a joint-venture of the World Bank‚ India’s public-sector banks and public-sector insurance companies to provide project financing to Indian industry The bank was initially known as the Industrial Credit and Investment Corporation of India Bank ‚ before it changed its
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INTRODUCTION 1.1 WORKING CAPITAL FINANCE Every Enterprise namely company/firm/individual requires money to meet the day to day business operations‚ for purchasing stocks and for acquiring raw materials for processing and conversion to finished good. Banks provide finance to purchase inventory directly by providing funded limits or by issuing letter of credit or Bank Guarantee. Bank also provides receivables finance to provide liquidity to the customers. 1.2 CREDIT - THE LIFELINE OF BUSINESS Of
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CUSTOMER RELATIONSHIP MANAGEMENT – BECAUSE OUR BUSINESS IS ABOUT GROWING TOGETHER CASE STUDY: ICICI BANK RETAIL MANAGEMENT BY AKANKSHA CHOUDHARY 088503 BMS III‚ 6TH SEMESTER ST. FRANCIS DEGREE COLLEGE FOR WOMEN 2010-2011 CHAPTER OF CONTENTS 1. Introduction 2. Customer relationship 3. Origin of customer relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM
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Unternehmensanalyse der Fujitsu Siemens Computers GmbH Individualbericht von: Titelseite Titel Unternehmensanalyse der Fujitsu Siemens Computers GmbH Name des Autors: Studentennummer: Kurs: Learning Arrangement: Unternehmensanalyse (P01_D8) Name des Dozenten: Herrn Frank Gerhäuser Institut: Fontys Internationale Hogeschool Economie Studiengang: International Business Economics Studienphase: Propädeutikum Studienjahr: 2008 – 2009 Ort und Datum der
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