Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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Welcome to Vietnam! If someday you decided to go to visit other countries‚ you should go to visit the very beautiful country‚ Vietnam! It is located in Southeastern Asia‚ nearby Thailand‚ Laos‚ South China Sea‚ alongside China‚ and Cambodia. It is very interesting that Vietnam has the geographic shape looks like the letter S. The weather is hot‚ rainy and humid from May to September and it is dry from October to March. There are a lot of big cities in Vietnam‚ for example‚ Ho Chi Minh City‚ Ha Noi
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business enterprises‚ schools‚ hospitals‚ government and non government services. However‚ some of them are still using manual system. In this regard‚ we acknowledge the value of computerized system. As of today’s generation‚ there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is
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United State Of America intervention in Vietnam Name: marie jennifer SEBLIN Content 1. Introduction 2. France in Vietnam 3. The Partition of Vietnam 4. United State of America Involvement 5. Action of Eisenhower 6. Action of Kennedy 7. Action of Johnson 8. U.S tactics during the war 9. Conclusion 1.Introduction Vietnam was a French colony but after its invasion by Japan during the world war II Vietnam started to look for its independence however France had
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The Vietnam Conflict: A Nation’s Intervention Directly after the Second World War‚ nations everywhere were suffering from post-war dilemmas; governments were in turmoil. To many countries‚ the antagonist of democracy‚ communism‚ seemed like a valuable answer to end their state of turmoil. Vietnam‚ being one of the countries that sought for an answer‚ was split in half upon making a decision. America was in fear that a North Vietnam communist takeover of South Vietnam would ignite
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Tini Nguyen HFN2O1-04 Ms. Marinelli June 5th‚ 2013 REPORT Every country has different culture. Vietnam is a country in Southeast Asia. Vietnam has a rich culture that has been shaped by many civilizations throughout history. Through many long struggles‚ the Vietnamese people have created their unique culture. There are so many cultural celebrations in Vietnam such as Vietnamese New Year and Mid-Autumn Festival are the most important celebration. Climate affects the availability of ingredient
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particularly in Vietnam‚ were underpaying and mistreating workers. The outcry turned into a public relations disaster for NIKE‚ one from which it still has not fully recovered. Human rights groups‚ not reporters‚ were the first to uncover the abuse in Vietnam. Yet reporters and NIKE itself should have seen trouble coming. The case is a textbook example of how one country’s history and culture helped create a hostile environment for a company like NIKE. When NIKE arrived in Vietnam in 1995‚ the country
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sources used A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚
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“THE HOTEL” SEAVIEW TM “ THE ART OF HOSPITALITY……. BY “KALEIDOSCOPE” Executive Summary The Seaview Hotel‚ Cox’s Bazar‚ Bangladesh‚ is representative of the five star brands within the Exclusive Business and pleasure Hotels of the World Tourism industry. The Seaview Hotel will
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Factsheet briefing on gender issues in migration and urbanisation as they relate to poverty Produced by UN Women as a supplementary briefing for the Consultative Group meeting 6 December 2011 Hanoi GENDER AND MIGRATION International context and standards: Michelle Bachelet‚ Executive Director of UN Women: “The absence of legal and social protections in many countries – and failure to implement and monitor gender-sensitive labour and migration laws where they exist – makes care workers vulnerable
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