CHONNAM NATIONAL UNIVERSITY – GRADUATE SCHOOL OF BUSINESS OPERATIONS AND SUPPLY MANAGEMENT REPORT CASE: HANK KOLB DIRECTOR OF QUALITY ASSURANCE Team 2: 1. Park Sun Hwa 2. Choi Hee Ung 3. Wi Min Keun 4. Pascual Marie
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1. 2. a) What general steps should Hank follow in setting up a continuous improvement program for the company? Hank should first analysis the cost of quality since the high quality problems are made by lack of training‚ motivation‚ communication and testing. They can measure the appraisal costs‚ prevention costs‚ internal failure costs and external failure cost through the cost of quality measurement. After the measure of the cost‚ the Hank should follow “ plan‚ do‚ check and act” steps
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Case Study: Hank Kolb Key Findings • Design o There is no proper product testing or evaluation system. o No study was done to know the effect of the design to the production process. o The design is a possible hazard to safety. • Supply Chain Management o Supplies were ordered in a rush‚ which means lack of scheduling in purchasing process. o Purchasers have accepted supplies with defects. o Purchasers have no sense of urgency in dealing with defective supplies. • Quality Management o
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Hank Kolb‚ Director‚ Quality Assurance Problem Definition The fundamental problem is management. Senior management lacks the policies and visible support of a quality philosophy such as following a ISO 9000 Quality System. Even though they have recently appointed Hank Kolb to oversee their quality program‚ which is a move in the right direction‚ there is still a lack of visible senior management support for quality. The fundamental problem shows up in a number of symptoms such as putting schedule
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and wrong‚ good and bad |(√ | |I often act without considering the possible consequences |(x | |I tend to solve problems using a step-by-step approach |(x | |I believe that formal procedures and policies restrict people |(√ |
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Organizational Systems and Quality Leadership RTT1: Task 2 Sections A through D A. Root Cause Analysis (RCA): A Systems Approach To Error The RCA seeks to answer four questions: 1. What happened? a. Patient admitted to triage with probable dislocated / fractured hip status post fall at home. b. Vital signs: B/P 120/80‚ HR-88 NSR‚ T-98.6‚ RR-32‚ weight: 175 pounds. c. Pain rated 10/10. d. Assessments reveals: Patient appears to be in moderate distress‚ left leg appears shortened with
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Based on the descriptions in the text‚ where do you see yourself on the Kolb Inventory? I see myself on the Kolb Inventory as reflective observation. Reflective observation is the abilities which help learners to reflect on their experiences from many perspectives. After reading about the Myers-Briggs Type Indicator‚ determine which personality is most like you (e.g. ENTJ). After reading about the Myers-Briggs Type Indicator‚ I have determined that The Thinking verses Feeling;
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“Hank Williams is the father of contemporary country music (CMT).” Hank was an American singer and song writer who is regarded as the most important musician to country music of all time. Hank’s career was cut short by a sudden death at the early age of 29. Hank was born September 17‚ 1923 in Mount Olive‚ Butler County‚ Alabama. His birth name was Hiram Williams which was later changed to Hank when he began his career. This is where he met Rufus Payne‚ who they called Tee Tot. This black street
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Hank Aaron Henry Louis “Hank” Aaron Born February 5‚ 1934 ‚ Nicknamed “Hammer”‚ Or “Hammerin Hank”‚ Is A Retired American Baseball Right Fielder Who Played 23 Seasons In Major League Baseball From 1954 To 1976 . Aaron Was Considered To Be One Of The Greatest Baseball Players Of All Time . Background : Hank Aaron Is Widely Regarded As One Of The Greatest Hitters Of In The History Of Baseball . For Nearly 23 Years ‚ Aaron Played As An Outfielder For The Braves And The Milwaukee Brewers .
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Hank Adamson was a chief executive officer of RightNow!‚ a retail chain specializing in women’s discount clothing. His management team‚ which includes Charlie Herald‚ VP of human resources and Harriet Duval‚ the chief financial officer confronted with the managerial dilemmas from the aftermath of leaked compensation information of 165 employees via internal email at the company headquarters building. As a result‚ employees are upset over their compensations when they compare their salary to work
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