Grocery Gateway: Customer Delivery Operations Background: Grocery Gateway was founded in 1997‚ by Bill Ni Nardo. In 2001‚ Grocery Gateway was Canada’s largest direct online grocer‚ providing a selection of 6‚500 items from the GroceryGateway.com website. Nature of the Business: Grocery Gateway offers food products with a delivery service competing in the grocery industry. The service is offered to residents in the Greater Toronto Area (GTA)‚ which is the largest urban area in Canada.
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Customer contributions and roles in service delivery Mary Jo Bitner Arizona State University‚ Tempe‚ Arizona‚ USA Customer contributions and roles 193 Received June 1996 Revised January 1997 William T. Faranda University of Virginia‚ Charlottesville‚ Virginia‚ USA Amy R. Hubbert University of Nebraska-Omaha‚ Omaha‚ USA Valarie A. Zeithaml University of North Carolina‚ North Carolina‚ USA Introduction Service experiences are the outcomes of interactions between organizations‚ related
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Singapore’s largest retailer‚ with a network of more than 270 stores comprising FairPrice Supermarkets‚ FairPrice Finest‚ FairPrice Xtra‚ FairPrice Xpress and Cheers convenience stores. NTUC also owns a Fresh Food Distribution Centre and a centralised warehousing and distribution company. Sales in 2013 were reported at more than S$2.6 billion. NTUC also operates an online store where customers can order their groceries directly from their online store and have them delivered to their homes or destinations
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Grocery‚ Inc. Grocery‚ Inc. is a retail grocery store chain based in Any State; U.S.A. Grocery has stores throughout the United States. Grocery has written contracts with many different vendors to purchase the products they sell in their stores. Vendors range from individuals to international corporations. Tom works as the produce manager for the store in My Town‚ U.S.A. Jeff‚ 17 years old‚ is spending his summer vacation working for Tom in the produce department. A.) Does Article 2 of the Uniform
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businesses is to maximize profits. 2. What is the difference between a manufacturing business and a service business? Is a restaurant a manufacturing business‚ a service business‚ or both? The differences between a manufacturing business and a service business is that a manufacturing business changes basic inputs into products that are sold to individual customers and a service business provides services rather than products to customers. 3. Why are most large companies like Microsoft‚ PepsiCo‚
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OPENING CASE QUESTIONS Information Systems are Central at Grocery Gateway 1. What information systems are used at Grocery Gateway to help them make decisions? Would you classify these systems as TPS‚ DSS‚ or EIS? * The web site acts as a TPS as it supports customer transactions. * Logistic Management System is a mostly a DSS with some aspects of an EIS incorporated into it as analyzing some of its data can lead to strategic decisions. 2. How do these systems support operational‚
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suppliers produce products or services that customers are willing to buy. So the suppliers are in competition to attract the customers to buy their products. The cartoon also states that “competition is good” which is true for a market economy and one the characteristics used to distinguish the market economy. A market economy is an economy in which a structure
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Online Grocery’s Competitive Analysis Peapod‚ Fresh Direct‚ Walmart‚ and local online grocery are the top competitors 1. Peapod Peapods‚ which was founded in 1989‚ hold the most shares in the online grocery industry with 5.8 percent. The company has presence on 14 states‚ offers more than 8‚000 products‚ and serves to more than 350‚000 customers annually. The customers are various‚ but typically are dual-income couples or families. In 2012‚ Peapod introduced posters with pictures of foods and QR
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Running head: GROCERY INC. PAPER Grocery Inc. Paper Grocery‚ Inc.‚ is a retail grocery store chain with stores located throughout the United States. The organization has contract with many vendors authorizing the store to sell the vendors products. There are many laws and guidelines that Grocery‚ Inc. must follow. We will review many different scenarios that the store may encounter and some the laws that they must abide by. Common Law Contracts and UCC Article 2 Contracts There is
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Disease Trends and the Delivery of Health Care Services HCA 240 Disease Trends and the Delivery of Health Care Services The 2010 Census Bureau revealed that the United States population was 308.7 million as of 1‚ in April 2010‚ a rise‚ of 9.7% in the population since the year 2000. There was also a 9.9% increase on males now over 151.8 million in the population‚ as compared to females which is about 9.5% or 157 million. Out of the 308.7 million‚ 112.8 of them are between the ages of 18 and
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