Service Level Agreements Contract and Performance Management CORE: Nov. 2011 Intellectual Property of the Centre for Outsourcing Research and Education (CORE). May be used with permission of CORE. Agenda – Service Levels for BPO Preliminary Matters Use of Weighting Factors Use of Severity Levels Use of the Balanced Scorecard CORE: Nov. 2011 Service Level Agreements 2 Preliminary Matters for All BPOs Precisely define the services to be provided (the “Services”) Since not practical to measure
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A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice‚ the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example‚ Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition
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Ramos Jr. Topic: General Provisions Objectives: At the end of my report of my classmates should be able to: 1. Define a knowledgeableunderstanding about the object of General Provisions. 2.Enumerate the different General Provisions and explain the object as weel as the significance. 3. Associate all these to be acquired learnings on General Provisions. Definition of Terms: 1. Civillian - a person that is not in the armed service or the police force. 2. General Provisions - laws
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THE LABOR AGREEMENT BETWEEN QUALITY FURNITURE MANUFACTURING COMPANY (QFM) AND INDUSTRIAL WORKERS UNITED (IWU)‚ AFL-CIO This agreement is entered into on March 17‚ 2012 by the Quality Furniture Manufacturing Company (QFM)‚ located in St. Louis‚ Missouri‚ and Industrial Workers United (IWU). This agreement covers employees at the St. Louis plant only. Article I—Recognition The company recognizes the IWU as the sole and exclusive collective bargaining agent in all matters pertaining to rates of
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Trade and Finance Trade and Finance Speech Today the current state of the United States macroeconomy will be discussed. Over the past three years the government has experienced economic growth and falling employment since the recession ended. However‚ this has been the weakest rebound from a recession after World War II ((Sivy‚ 2013). The unemployment is higher than it should be‚ and the economic growth has slowed down dramatically. Our citizens who have secure jobs and a stable home the
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Executive Employment Agreement Executive Employment Agreement dated March 1‚ 2013‚ is between Healthy Hearts Inc.‚ a Michigan corporation (the “Employer”) and Adel Administrator (the “Employee”). Employer wishes to employ Employee and Employee wishes to work for the Employer in accordance with the terms of this Agreement. Accordingly‚ the parties agree as follows: Article 1. Definitions 1.1 Definitions. As used in this Agreement‚ the following terms have the meanings set forth
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Mail submissions with a signed copy of this agreement to: Zenescope Entertainment 433 Caredean Drive Suite C Horsham‚ PA 19044 Submissions Agreement I am submitting to you the following materials (here after referred to as “the Material”): (list title and description here) In accordance with the following agreement: 1. 2. 3. 4. I represent and warrant to you‚ Zenescope Entertainment‚ your successors and assigns that the Material is my original creation and that no other persons other than
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TENANCY AGREEMENT BETWEEN COUGAR LOGISTICS (M) SDN BHD AND SUMISO (M) SDN BHD DATED 1st SEPTEMBER 2001 TENANCY AGREEMENT THIS AGREEMENT is made on the 1st date of September 2001 BETWEEN COUGAR LOGISTICS (M) SDN BHD (Company No. 211819K)‚ Lot 16‚ Lebuh Sultan Muhammad 1‚ Kawasan Perusahaan Bandar Sultan Suleiman‚ 42000 Port Klang‚ Selangor Darul Ehsan (the “Landlord”) of the one part and SUMISO (M) SDN BHD (Company No. 175561-H)‚ B610‚ 6th floor‚ East Wing‚ Wisma Tractors‚ No
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corporation and a partnership. The LLC operating agreement is a document that dictates how the LLC will function. The amount of time it takes to create the operating agreement depends on the specifics of the LLC. Other names: Don’t confuse this document with the articles of organization‚ which may also be known as the certificate of organization or certificate of formation‚ depending on the state you live in. Who should use this form? The LLC operating agreement provides a detailed breakdown of each member’s
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CeCILL-B FREE SOFTWARE LICENSE AGREEMENT Notice This Agreement is a Free Software license agreement that is the result of discussions between its authors in order to ensure compliance with the two main principles guiding its drafting: • firstly‚ compliance with the principles governing the distribution of Free Software: access to source code‚ broad rights granted to users‚ • secondly‚ the election of a governing law‚ French law‚ with which it is conformant‚ both as regards the law
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