Needs Assessment for Quality Improvement Paper Team B University of Phoenix A description of the chosen process A description of the chosen process is to advertise products and services that are available to the community in a manner that is easier for the client to identify and find. The Office of Community Collaboration’s (OCC) website could contain links that would be a resource tool to guide the public clients and professionals to community resources that meet the needs of Texas’
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Implement Quality Improvement at Riordan Manufacturing Continual improvements are essential for businesses to attain a competitive advantage in their industry and remain profitable. Riordan Manufacturing must apply Total Quality Management (TQM) to their organizational processes to eliminate waste‚ reduce costs‚ increase productivity‚ and focus on customer satisfaction. This paper identifies an improvement plan by outlining the steps of Riordan Manufacturing’s developed quality management process
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Quality Improvement: Measuring Consumer Satisfaction Bonnie Forward HCA375 Continuous Quality Monitoring & Accreditation Instructor: Paula Arceneaux October 17‚ 2011 The determining factor for providing a dynamic‚ ongoing relationship between your patients/clients and your healthcare facility‚ making certain your patients/clients come back to you for additional services‚ and encouraging affirmative word-of-mouth referrals from previous patients is consumer satisfaction. A noteworthy
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Learning Plan 5 Quality Improvement Initiative Identify a business that has recently launched a quality improvement initiative (Harley Davidson would be just one of many examples). Your business could be one that is primarily product-providing or one that is primarily service-providing. Do some independent research in order to provide an overview of this initiative and the results of their efforts. The overview should take the form of a two-page paper. Within that assignment‚ cite examples of any
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Background American Express is very large‚ world-wide company‚ which originally started as freight forwarding and delivery services. Now with the main focus being on financial services they want to train their employees with the knowledge to be efficient‚ knowledgeable‚ with good listening and speaking skills. Jeanette Harrison‚ a vice president at American Express‚ feels that compliance and control should be very important for customer care. Today American Express is the largest card issuer by
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involved with the improvement in quality and safety are the board of directors and the executive and senior leaders. Drivers involved are families‚ providers and department mangers and directors. Others who should have been mentioned are patients‚ employees‚ regulatory agencies‚ accrediting and certifying organizations. Patients are vital to the success of quality and safety improvement because they can share their experiences as a patient in the facility‚ which can be used in ensuring quality and safe care
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Part I For more than a decade‚ Via Christi has sponsored a variety of initiatives designed to improve the quality of care provided. These efforts have engaged staff‚ patients and physicians at all levels within the hospital to measure and improve the quality and safety of patient care. At times these initiatives have seen success and failures‚ but with the recent push for our “big aim” quality is the major focus. The physicians‚ nurses‚ other clinicians and administrative leaders overwhelmingly agreed
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1. a) Nursing research is one of the concepts mentioned in the video‚ Evidence-based practice‚ quality improvement‚ & nursing research. Nursing research is a systematic inquiry that uses disciplinary methods to answer questions and to resolve problems. The goal of nursing research is to generate new nursing knowledge. Nursing research is based on theory and the use of rigorous methods in order to conclude viable results (Hewner‚ 2013). The results are applied in a broad spectrum. Research publications
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EEOC v. Federal Express (2008 U.S. App. LEXIS 1260 [4th Cir.]) Facts: FedEx appealed a case awarding a disabled employee‚ Ronald Lockhart‚ with compensatory and punitive damages. Under the Americans with Disabilities Act (ADA) the employer must be acting with malice for punitive damages to be awarded; in addition‚ there was evidence that questioned if punitive damages were warranted. FedEx claimed that Lockhart’s supervisors failed to accommodate him at work‚ not FedEx‚ and they did engage in a
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I strongly believe that continuous improvement is more important than quality control. The reason behind my thinking is that quality control is an element of continuous improvement for the following reason. Quality control only identifies rejects. Its only purpose is to inspect items or services to determine whether or not a set criteria‚ or standard‚ is met; and decide whether the item will be fixed‚ rejected‚ or passed. Continuous improvement is the ability to constantly change and adapt by getting
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