PERCEPTION ABOUT THE PROFESSIONAL COURIER SERVICE Submitted by: PANDIARAJAN.P (Reg.No: 3511010488) A project report Submitted to the SRM SCHOOL OF MANAGEMENT FACULTY OF ENGINEERING AND TECHNOLOGY SRM UNIVERSITY KATTANKULATHUR In partial fulfillment of the requirements For the award of the degree Of MASTER OF BUSINESS ADMINISTRATION BONAFIDE CERTIFICATE Certified that this project report titled “A Study on the Customer perception about the professional courier services ‚Chennai” is the
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INTRODUCTION Courier services began during the late 19th and early 20th centuries‚ with small companies running them in a handful of cities across the US. Few homes had telephones and personal messages had to be carried by hand. Some early companies provided delivery of luggage and other packages. With the rise of large retail and department stores in the early twentieth century‚ package delivery services became more popular. The services grew over the next several decades. Courier companies traditionally
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It’s obvious that the Federal Express Corporation has been in a suffering situation.In a month‚ the company continually lost two key managers‚ especially considering the difficult stage it was at . We believe that it is hightime for the company to reconsider its HRP. Firstly‚ there are several main reasons for the key figures choosing resignation. For Oliver‚ lacking of clear career path or opportunity to promote‚ he had chosen to be a president and CEO of another company. For Ms Presley‚ due
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Assignment 1: Courier service Whether it is a business consignment or personal items that need to be sent quickly‚ the first thing that comes to our mind is Courier Service. Courier service plays a big role in daily routine in current lifestyle. Information flow from the Order to Delivery An order forms the basis for the information flow in a logistics system. It has three principal functions - it creates a flow of information that precedes the goods‚ accompanies them and
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product safety and integrity during the manufacturing‚ control‚ storage and distribution phases. Although the basis for the transportation/courier industry rests primarily in ………… * Good Distribution Practice (GDP) * Good Manufacturing Practice (GMP) * Good Clinical Practice (GCP) and * Good Storage Practice (GSP). TQM IN COURIER COMPANIES IN INDIA Total Quality Management or TQM is an integrative management philosophy aimed at continuously improving
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a subsidiary of Nestlé S.A. - a company of Swiss origin headquartered in Vevey‚ Switzerland. It is a food processing company‚ listed on the Karachi and Lahore stock exchanges and operating in Pakistan since 1988 started as a joint venture with Milk Pak Ltd. Nestle took over the management in 1992. For ten years in a row‚ the company has won a place among the top 25 companies of the Karachi Stock Exchange. Nestle Pakistan Limited has its head office in Lahore‚ the Company operates four production
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The advertisement I selected is from the Federal Express. A good advertisement must have a very clear product positioning‚ and makes target audience to know what is the product. The advertisement vision needs an attractive design; the contents of the advertisement should be simple‚ impressive‚ interested and understood because that not everyone wants to guess the contents even sometimes that makes the audience feel excited. The most important thing is audience to believe that they have to choose
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A detailed case study of Federal Express Logistics Management Submitted to:Meenakshi Negi | Submitted by:Chandan SinhaCharu SinghGagandeep KaurGaurav Sharma | FedEx is a supply chain company. We are very cognizant of trying to make our customers’ supply chain more efficient. But‚ at the same time‚ we became very focused on our internal supply chain." - Edith Kelly-Green‚ Vice President and Chief Sourcing Officer‚ FedEx Corporation. "FedEx’s Supply Chain Services represents the best of the best
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Federal Express Quality Improvement Program The leading company in express airfreight shipments is seeking to maintain its superiority in an increasingly competitive global market place. The case describes how FedEx has used information technology to enhance the reliability of its service and add extra features for customers. The case also describes the FedEx ’s efforts to improve service quality in the U.S.A.‚ including new measurement techniques‚ training‚ and "internal marketing". With the company
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2. TABLE OF CONTENTS S. # | | Topics | Page # | 1 | | Executive Summary | 2 | 2 | | Introduction of Pakistan Railways | 3 | | 1.1 | History | | | 1.2 | Mission Statement | | | 1.3 | Vision Statement | | | 1.4 | Scope of Pak Railway | | 3 | | Body of Report | 5 | | 2.1 | Fish Bone Diagram | | | 2.2 | Graph of Productivity | | | 2.3 | Check List for Corporate Strategy | | | | Services and Products | 6 | | 3.1 | Customer Contact Matrix | | | 3
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