Towards the Development of a Lodging Service Recovery Strategy John W. O’Neill Anna S. Mattila ABSTRACT. This article presents findings from a survey of 613 hotel guests and indicates that guests’ overall satisfaction regarding service failure and service recovery are higher when they believe that service failure is unstable and recovery is stable. Moreover‚ guests indicate they are more likely to return to the same hotel when they believe that service failure is unstable and recovery is stable
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Regional Studies 400592.01E Prof. Dr. José Magone Wintersemester 2010/2011 The Rise and Outcome of piracy in Somalia Katharina Urban 297114 7 Contents 1 Introduction.......................................................................................................................1 2 Historical Background......................................................................................................2 3 Reasons for Piracy.................................................
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In what ways are the arts a means of expressing knowledge? Discuss in relation to at least two other AOKs. (Word Count: 672) Art can be used to express knowledge because not only does it contribute to education but also communication in daily life. Art is a means that expresses knowledge because the purpose of it is to mimic or copy reality or in other words it is a creative interpretation of reality. Art allows people to view the world in a different way because art usually emphasizes the
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IHG’s corporate strategy: ‘The winning ways’ IHG’s mission statement is: ‘to become the greatest company in the world through creating great hotels guests love’. IHG’s road map for growth is dependent on engagement and high performance from the entire workforce. In order to achieve this‚ IHG designed a set of values‚ known as ‘the winning ways’. The winning ways serve as ‘a road map’‚ which enables IHG to reach their long-term vision. IHG’s winning ways will act as the foundation for how
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Table of Contents Analysis of Pirelli ’s Drive Toward a Global Strategy 2 Systems Development 4 Range of Methods Available 4 The Systems Development Life Cycle 5 Issues raised by the case study 8 Evaluation of the effectiveness of the Information System for its Users 9 Control 9 Security 9 Health and safety 10 Conclusion 11 Appendices Appendix A 12 Appendix B 16 Bibliography 20 Analysis of Pirelli ’s Drive Toward a Global Strategy Arrigo Andreoni‚ Pirelli ’s corporate director
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Somalia: Emerging Trends of Political Islam By Abdurahman Abdullahi (Baadiyow) Abdurahman M. Abdullahi (Baadiyow) is a former military officer (19971-1986)‚ electronic engineer‚ Islamic scholar and politician. He obtained PhD degree in the Islamic history from McGill University in Canada and engineering degree from Somali National University. He is co-founder of Mogadishu University in 1997 and its chairman of the Board of Trustees. He is also one of the prominent political figures in Somalia who
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Somalia: Frame of Reference for the United States and the UN Peackeeping Mission The victims of the 1992 Somalia war are publicized across the world. Americans are shocked by the images of malnutrition; video of underfed children in Somalia with swollen bellies and skeletal men and women hawking over bits of grain and brown water. By 1993 year‚ nearly 300‚000 Somalis die of starvation due to clan infighting following the ouster of Mogadishu dictator Siad Barre (CITED THIS). This widespread famine
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What the United States flag means to me is freedom. I hear the stories of the people who have their whole life chosen for them in different countries. Which sounds absolutely horrifying to me. I enjoy being able to decide my future like what kind of job i’m going to have or what college I’m going to go to. I don’t want that taken away from me.The Flag also ensures me as much safety as possible. What I mean by that is we have so many people who risked their life and are risking their life right now
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off the coastlines of Somalia have been the greatest concern of the international community with its ever growing fear of threat to international shipping. Within these concerns comes the heated debated as to why these acts of piracy began. Many believe that the absence of government and the lack of natural resources have played a major role‚ along with the illegally fishing and dumping of toxins in the waters of Somalia. With the ongoing plague of war since the 1980s‚ Somalia has become one of the
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Discuss the impact of the end of the Cold War on US foreign policy Introduction: When the world famous liberal thinker Francis Fukuyama in his masterpiece declared that we were witnessing the end of the history‚ he was greeting the new political structure and also the new international environment‚ which is peaceful[1]. However‚ developments that occurred after the collapse of the Soviet Union showed us that the dissolution of the Soviets was unexpected. The international society was not ready
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