Service Encounter Journal Entry Name of Firm Date of Encounter Service Industry Time of Encounter What specific circumstances led to this encounter? Exactly what did the firm/employee say or do? How would you rate your level of satisfaction with this encounter? Extremely dissatisfied Extremely satisfied 1 2 3 4 5 6 7 What exactly made you feel this way? What could the employee/firm have done to make you happier with the encounter? How likely is it that you
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Service Encounter Journal As consumers we hold a very influential and powerful tool‚ money. Whether buying a top-quality watch like a Rolex or purchasing a shirt at Wal-Mart‚ we expect to get value from our monetary expenditures. In reference to the previous items‚ the customer dealt with absolutes. They are physically tangible items that cannot be returned or resold. Customers tend to have a high level of confidence in their expectation for these goods; however‚ services set on the other end
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The 1950’s-60’s70’s-80’s Miranda Moultrie Nixon Back Again The United States presidential election of 1968 was the 46th quadrennial presidential election‚ held on Tuesday‚ November 5‚ 1968. Moon Shot On July 21‚ 1969‚ President Nixon spoke from the Oval Office to Apollo 11 astronauts Neil Armstrong and Edwin Aldrin at the Sea of Tranquility on the Moon. Apollo 11 was the spaceflight that landed the first humans on the Moon‚ Americans Neil Armstrong and Woodstock A village in New York state
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3. Depreciation percentage=$1‚640‚200/$15‚411‚620 = 10.64% New Fixed Assets=$15‚411‚620 + $30‚000‚000 = $45‚411‚620 $45‚411‚620*.1064 = $4‚831‚796 new depreciation Pro forma Income Statement Sales ($36‚599‚300*1.12) $40‚991‚216 Cost of Goods Sold ($26‚669‚496*1.12) 29‚869‚836 Other Expenses ($4‚641‚000*1.12) 5‚197‚920 Depreciation 4‚831‚796 EBIT 1‚091‚664 Interest 573‚200 Taxable Income 518‚464 Taxes
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Shaun Strickland 6/26/10 EDUC 526-905 I have to be honest upon looking at the prompt of this short reflection‚ I truly began to struggle. “My first experience with books‚” “how am I supposed to remember that?” The following question will be a bit easier to answer as my memory was fairly well developed by my first positive and negative writing experiences. All of the above have had a tremendous impact on who I am today as a student and as a teacher. These experiences also have helped me to
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| Case Study Four | S&S Air International? | | | 5/7/2011 | The business world is highly competitive‚ changes quickly and is filled with risks and rewards. The international business world is no different! Things can change on the international stage in the time it takes to get a cup of tea! S&S Air has been in discussions with a dealer in Europe to sell the company’s model known as “The Eagle”. The dealer‚ Amalie Diefenbaker‚ has told S&S Air that she will pay the
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RUNNING HEAD: THE 1950’s AND 1960’s 1 The 1950’s and 1960’s Tracy Ladner Mississippi University for Women History 110 RUNNING HEAD: THE 1950’s AND 1960’s 2 The 1950’s and ‘60’s was a time of great growth and change for America. Some called it “The Golden Age” (Brinkley‚ 2012‚ p.779). For the most part there was prosperity and advances
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The Work of Emmy Noether When an individual considers famous work from past mathematicians’‚ men are generally the one’s that come to mind. Of course Emmy Noether was not a man‚ but proved that women can do the same work as men and excel in the same areas. During Noether’s era‚ she faced discrimination at the university level‚ but went on to pursue her desires and to teach mathematics. Noether was born on March 23‚ 1882 as Amalie Emmy Noether in Germany‚ but went by the name of Emmy. Noether
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SL English 6 January 2015 Commentary on Hitler’s First Photograph by Wisława Szymborska The poet is Wisława Szymborska and the poem is written in third person omniscient. The literal meaning of the poem is that Hitler is just an ordinary child that is yet to become anything he wants to be. Keeping in mind that his impending future is not the brightest‚ Szymborska ironically represents Hitler as just another ordinary child. The title‚ Hitler’s first photograph goes to symbolise how Hitler looked like
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Summary of Service Encounter Journaling Service encounter is person-to-person interactions between customers and service providers. Over the past six weeks‚ I realized my interaction with the service providers played a vital role in improving my perceptions regarding service quality‚ as they also influenced my satisfaction and brand perception. As a result‚ the good service I received had increased my long-term loyalty‚ lead to positive word-of-mouth and higher profitability for the service organizations
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