Emotional ability or emotional intelligence is the ability to assess‚ identify and control the emotions of oneself. It is also the ability to recognize the impact of your own emotions upon your behavior and be aware of the emotions of others around you (Rosete‚ & Ciracohhi‚ 2001). This is not always an easy task. It is a skill you have to work at constantly. Combine these sentences to make a direct comment. Since the brain tends to go into fight or flight mode quickly and easily‚ we have to figure
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Emotional Labor and Emotional Exhaustion CITATION: Magdalene Ang Chooi Hwa (December 2012) ‘Emotional Labor and Emotional Exhaustion’‚ Journal Of Management Research Volume 12‚ Issue No. 3‚ Page No. 115 – 127 Summary: This study examines the emotional labor process‚ operationalized as surface acting and deep acting‚ as performed by hotel employees in Sabah‚ Malaysia. It also investigates the influence of emotional labor on emotional exhaustion‚ and the potential role of co-worker support
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Fort Valley State University Department of Business Administration and Economics Fall 2013 ECON 3393: Labor Economics MW 12:30 pm – 1:45 pm Bywaters Building Room 211 Instructor: Dr. Kristen E. Broady Office Location: Bywaters Building Room 207 Office Hours: T Th: 12:00 pm – 4:00 pm or by appointment on Friday Email: broadyk@fvsu.edu Phone Number: Office: (478)825-6270 Cell: (803)920-3072 Course Description: Students obtain knowledge of the organization‚ functioning
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The term "emotional intelligence" debuted in several scientific articles written by John D. Mayer and Peter Salovey during the early 1990s. Emotional intelligence is defined as the compilation of four kinds of skills: perceiving and expressing emotions‚ understanding emotions‚ using emotions‚ and managing emotions. "Emotional intelligence matters twice as much as technical and analytical skills combined for star performances‚" Goleman writes. "And the higher people move up in the company‚ the more
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Emotional Expression Emotional expression is most commonly known by the attitudes people have and the facial expressions they carry in certain situations. You can easily tell if someone is mad‚ upset‚ happy‚ or uncomfortable in a given situation. Whether most people realize it or not‚ their faces can be read like a book. Most of the time‚ you can look at someone and see their opinion on an issue without having to actually ask them what they think or how they feel. This is very helpful in most
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MTD Training Emotional Intelligence Download free eBooks at bookboon.com 2 Emotional Intelligence © 2010 MTD Training & Ventus Publishing ApS ISBN 978-87-7681-600-1 Download free eBooks at bookboon.com 3 Contents Emotional Intelligence Contents Preface 7 1. 1.1 1.2 1.3 1.4 Overview of Emotional Intelligence Introduction Theories of Multiple Intelligences The Importance of Emotions Emotions and the Brain 9 9 10 11 13 2.
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EMOTIONAL INTELLIGENCE `ABSTRACT "Emotional Intelligence is a way of recognizing‚ understanding‚ and choosing how we think‚ feel‚ and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study
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The Consortium for Research on Emotional Intelligence in Organizations ( www.eiconsortium.org ) EI Framework 1 The Emotional Competence Framework SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management); Spencer and Spencer‚ Competence at Work; and top performance and leadership competence studies published in Richard H. Rosier (ed.)‚ The Competency Model Handbook‚ Volumes
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apply knowledge and skills. EI = E-Motion+ Intelligence; WHAT IS EI...??? Originally coined by two US psychologists‚ Peter Salovey and John Mayer‚ emotional Intelligence refers to a learned ability to perceive‚ understand and express our feelings accurately and to control our emotions so that they Work for us‚ not against us. WHY EMOTIONAL INTELLIGENCE NOW? *Changing nature of work: flatter structures‚ fewer tiers of management‚ greater responsibility. * Increasing complexity: impact of
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Emotional Intelligence in Leadership Benjamin J. White Embry Riddle Aeronautical University Abstract This paper explores the concept of emotional intelligence and the effects on leadership. The articles discussed in the paper analyzed the different array of qualities in emotional intelligence towards leadership. Emotional intelligence is a way of behaving and acting towards situations and people. Leadership styles must adapt to the situations and exhibit empathy at times to support the perception
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