CASE: 1 Olympic Rent-a-car U.S.: Customer loyalty battles Company Name: Olympic Car Rental Co. Characters: Laura Walkins(VP-Marketing) ‚ Andy Kim(Manager CRP)‚Seth Bergman(Senior Financial Analyst)‚Eva Chan(Southwest regional Manager Sales)‚ Marvin Fleming(OM)‚ Sriny Vajarain‚Jorge Martinez & Amy Mckeever( Franichisee operators). Theme of Case: One of the competitor company named “Enterpise Car Rental Co.”-the biggest player in the market has announced an attractive custom loyalty program. This
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Outbound Mass Market Tour Operator Roles: Mass market tour operators put together holiday packages and sell huge numbers of holidays for the customer. They also arrange transport‚ accommodation‚ activities and any extra services that might be needed. They need to understand the tourism industry really well; know which are the most affordable routes and modes of transport‚ where tourists get most of the adventure and what services can be offered for free. They must understand operations of related
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hotel still adopts the manual reservation system. The employee shift change problem is the main problem due to its manual system. When reservation is made‚ the customer will be asked for an initial deposit of P50. And the initial deposit is non-refundable when you cancel a reservation. When reservation is made‚ there is a chance of a null reservation because when the employee assignment changes‚ the next employee assigned for the reservation might not notice the reservation made by the last employee
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existing online reservation system but the system cannot accept online payment‚ it can only accept payment through banking. We‚ the proponents aim to develop a Website that can accept payments through PayPal for Boracay DE Paris Hotel. Thus‚ this project will help the transactions of the Boracay DE Paris make easier and much reliable in terms of their booking and reservation for the customers. 1.2 Overview of the Current state of the Technology The company has an existing system but can only
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WHAT IS A TOUR PACKAGE? DEFINITION Complete trip‚ usually including fare‚ accommodation‚ meals‚ ground transport‚ tour guides‚ taxes‚ etc.‚ in one all-inclusive price. Source: BusinessDictionary.com 1 TYPES & CHARACTERISTICS TOUR PACKAGE CATEGORIES Package tours can be broken down into six (6) specific tour types. Tours available range from Special Interest tours‚ Adventure tours‚ City or Regional tours‚ Group tours‚ Fully Escorted tours and Business tours. 2 ??????????????????????
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All car rental companies provide customers with the temporary use of a car. How do Enterprise’s original target customers in the local or “home-city” market—and their needs—differ from the target customers of their major competitors such as Hertz and Avis? How does Enterprise match (or not) the needs of their local market customers? The local market consists of (i.) discretionary and (ii.) repair/insurance replacement rentals. Both categories place a premium on price (relatively lower)‚ location
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Circle and Write the most correct answer: _____ 1. Who are the beneficiaries of hotel competition? a. The economists b. The consumers c. World Trade Organization d. The owners 2. Amtrak‚ VIA Rail and KTX are all examples of what kind of market: _____ a. monopoly b. oligopoly c. perfect competition 3. Cabotage Laws _____ a. Control taxes in hotels b. Protect the US transportation market c. Protect consumers from high exchange rate commissions 4. SkyTeam‚ Star Alliance‚ AAdvantage
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Online reservation systems – market description The online hotel reservation is the only growing section between the different methods of reservation. The 40% of rooms in cities were reserved online in 2009 and this rate is increasing because there is more and more online reservation system. Online reservation systems are very useful because the traveller can compare prices‚ can see the other travellers’ opinions and ratings from the hotels and their services. In this way it is easier for the
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Rail Reservation (Internet Ticketing) 1 WEB BASED RAIL RESERVATION * (INTERNET TICKETING) Sanjay Aggarwal General Manager (Operations)‚ New Delhi sanjay@irctc.co.in ABSTRACT Indian Railway has set up a public sector company‚ Indian Railway Catering and Tourism Corporation Limited (IRCTC)‚ owned by the Ministry of Railways. This company has been formed to function as an extended arm of the Indian Railways to implement‚ upgrade and professionalize the rail reservation system besides
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A PROPOSED ONLINE RESERVATION SYSTEM FOR GAZEBO POOLS AND RESTAURANT A SOFTWARE PROJECT PRESENTED TO THE FACULTY OF DEPARTMENT OF ENGINEERING AND INFORMATION TECHNOLOGY IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY By: Errol Brion S. Pangadlin Melmar D. Balantucas INTRODUCTION Over the past years‚ the researchers have witnessed an ongoing information revolution brought by the Internet. We have learned to harness the Internet for
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