Operations Changi Airport Group (CAG) includes a combination of six different departments to maximise operational efficiency and customer delight (The Changi Airport Group‚ 2015). The six departments are Air Hub & Development‚ Airport Management‚ Commercial‚ Corporate‚ Finance and Changi Airports International (The Changi Airport Group‚ 2015). The Air Hub & Development is in charge to develop and grow Changi as a global air hub by increasing connectivity through certain ways such as‚ brand marketing
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Covering an area of 13 square kilometres‚ Changi Airport is a major Asian aviation hub and the main airport in Singapore. Located in Changi‚ it is about 17.2 kilometres north east from the commercial site. Changi Airport is served by 80 airlines with over 400‚000 flights a year connecting to more than 180 cities in 59 countries‚ handling 37.7 million passengers and ranking 19th busiest airport in the world. The airport is expecting to handle a total of 50milllion by 2012. It is operated by the
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and Services Provided at Changi Airport 3. Changi Airport and its Competitors 4. Changi Airport and its Environment 5. Technology in Changi Airport 6. Customer Relationship Marketing (CRM) at Changi Airport 7. Conclusion References 1 1. Introduction In Asia‚ air transport has developed more rapidly than in any other part of the world. This has resulted in the governments of Asian nations undertaking major expansion projects of their airports. However‚ an airport’s competitiveness
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Part 1a Statement 1: “The airport transfers passengers and freight between ground and air.” I agree with statement 1 as stated above. The airport is a facility or a ‘gateway’‚ which bridges passengers and freight from the ground to the aircraft‚ which brings them through the air. At the destination‚ another ‘gateway’ meets them‚ and bridges them from the air back to the ground. The “gateway” uses many other facilities and/or services to ensure a seamless transfer of passenger or freight between
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Airports does not produce or sell any goods‚ providing a large space and building for airline providers and passengers to meet‚ interact‚ co-create value‚ maintain and fulfil the contract between themselves. We can safely assume that passengers would go to an airport due to a goal and can be categorized as: Table 1: Categorization of airport sector by purpose Arrival Transit
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The third new opening of Casino in Singapore named Changi Airport Casino (CAC) recently had hiring around 3000 staffs and included of 2000 full time croupier. The company’s Director of Training & Development‚ Caleb Tan insisted Margaret Chan the CAC’s Director of Gaming Operations to send 100 of the croupier on a five days course in customer service‚ leadership and team building. Moreover‚ Margaret had received the grumbled constantly from the croupiers who return from training felt that the training
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MICROECONOMICS PORTFOLIO Theme:- Changi Airport authorities must promote Airlines by giving them rebates in landing charges and office rentals to increase traffic on airport. Article selected for discussion:- “Changi must extend Lifeline”‚ THE STRAITS TIMES‚ 14 November 2009 Main points in the article:- • Firstly SARS Virus hit the aviation industry in 2003 and currently economic downturn is pulling it back. • Changi Airport authorities are giving aid to
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Singapore Changi Airport (IATA: SIN‚ ICAO: WSSS)‚ Changi International Airport‚ or simply Changi Airport‚ is the main airport in Singapore. A major aviation hub in Southeast Asia‚ it is about 17.2 km (10.7 mi) north-east[5] from the commercial centre in Changi‚ on a 13 square kilometres (3‚200 acres) site. The airport‚ operated by the Changi Airport Group‚ is the home base of Singapore Airlines‚ Singapore Airlines Cargo‚ SilkAir‚ Scoot‚[6] Tiger Airways‚ Jetstar Asia Airways‚ and Valuair. As of
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Group 1 Lam Sik Leung (130410388) Cheung Ka Yee (130166768) Cheung Pik Hong (130074063) Choy Man Chun (130094953) Fong Ming Him (130635497) Lam Yuk Yee SINGAPOREAIRLINES (130484353) Shek Wing Chi (130566291) CHANGI AIRPORT [Document subtitle] TOU3401 Introduction to the Aviation Industry Content Introduction P.2 Airport SWOT P.2 Airlines SWOT P.9 Airline Products And Operations P.10 Impact On Tourism And Economy P.14 Suggestion And Recommendations P.16 Conclusion P.18 Reference
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OMGT1062 Transportation and Freight Logistics | Global Logistics Cities | * Singapore and Los Angeles | | Group Six Adam Sam (s3281537)Shidian Tang (s3312269)Yue Yang (s3262593)Zemiao Sun (s3260095)Room 080.07.002. Time 7.30-8.30pm.Submission Date of Assignment: 25/09/12 | | | | | | | Abstract This report is designed to provide information about transportation in two of the world’s logistics cities Los Angeles and Singapore. We will be providing a detailed comparison
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