before it had even started. One lawyer on board was already collecting names and addresses for a class-action lawsuit Silvio de Bortoli‚ the general manager of the Cancun resort and a legend thoughout the organization for his ability to safisfy customers‚ got word of the horrendous flight and immediately created and antidote. He took half the staff to the airport‚ where they laid out a table of snacks and drinks and set up a stereo system to play lively music. As the guests files through the gate
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name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Be a Smart Customer According to an article which was published in USA Today in 2010‚ it reports that the United States is one of the fattest nations in the world and about two-thirds of people are overweight or obese. As we all know‚ consuming too much high-fat food is a cause of why people are obesity; fast food is one kind of it. Since some people believe that fast food restaurants sell high-fat food causes them obese‚ they choose to sue fast food restaurants instead of changing their dietary
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brands mainly through the product‚ target markets (customer groups and countries)‚ store presentation and retail image. And in 2008‚ the percentage of the growth in sales compared to 2007 is 9%‚ it means that Zara has been successful by meeting the ‘risk of cannibalization’. Compare with the other competitors‚ Inditex has some advantages. For example‚ the first one is the repeat visits. An average high-street store in Spain expects customers to visit 3 times a year‚ but that figure will be up
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Country Profile Official Name and Flag Thailand * Officially the Kingdom of Thailand * Formerly known as Siam * On July 20th‚ 1948‚ the Siamese constituent assembly voted to change the name of Siam to Thailand‚ the change to come into effect the following year. Muang Thai or Thailand means ‘land of the free’ and the name had been changed before‚ in 1939 under the fascist military dictatorship of Field Marshal Luang Phibunsongkhram‚ but the anti-Axis powers refused to recognise
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Profile of a Killer Ch. 2: Grendel’s first encounter with men occurs after he gets stuck in a tree. He wakes up and hears them speaking in the same language as his but in a different dialect. They see Grendel move and they aren’t sure if he is a “beastlike fungus” or a spirit. After Grendel yells “Pig!”‚ the men become frightened and the king throws an ax at Grendel which skims his shoulder lightly. After the king orders his men to surround Grendel‚ he becomes aware that Humans are the most
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Emma Stones Profile Many childern can dream anything for their furue‚ it’s just a matter of paticence and hard work and they can reach their goal. At an early age Emma joined a local children’s theater where she performed in numerous plays and was part of an improv troop - an experience that sparked Stone’s interest in becoming a comedic actress. As a child she worked hard and never gave up. She wanted to become and actor. She had the spirit to become one. All she needed was the time
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I have heard of the 7 habits profile but this is the first time that I have had the opportunity to study it and fill it out for myself. I found it to be pretty interesting and liked the light it shined on my personality. I think that It is important to be as honest with yourself as possible when evaluating your strengths and weaknesses. If you aren’t honest‚ there really is no point in evaluating yourself. If you can truly assess yourself and can recognize your strengths and weaknesses‚ you will
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Profile of: Abraham Lincoln Without any dispute‚ Abraham Lincoln is one of the most honored heroes in American history. Like the previous founding fathers‚ Lincoln is recognized today as a man of rare accomplishments and upstanding character who‚ to the best of his ability‚ shaped the United States in his image‚ to pave a road for the citizens to follow. Undoubtedly Lincoln was one of the most interesting and influential political figures of his time. Famously known for freeing the slaves in America
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Eduard Romanenko‚ Li Guoxu‚ Denion Galimuna Country Profile: Singapore With the population of only 5.18 million people and the total area of 710 sq km (189th among other countries)‚ as of 2010 according to the World Bank database‚ Singapore is the 14th largest exporter and the 15th largest importer in the world. The total trade volume of the country in 2010 comprised USD 662‚ 658 bln contributing to trade to GDP ratio of 317.42%‚ the highest in the world. As Figure 1 demonstrates‚ since 1981 the
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