services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786‚ and the Bank of Hindustan‚ both of which are
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Introduction Bank is very old institution that is contributing toward the development of any economy and is treated as an important service in dusty in the modern world. Economic history shows that development has started everywhere with the Banking system and its contribution towards financial development of a country is the highest in the initial stage. Modern Bank plays an important part in promoting economic development of a country. Bank provides necessary funds for executing
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On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS
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CHAPTER 3: CURRENT SITUATION OF RETAIL BANKING AT MILITARY BANK 3.1. Overview of Military bank 3.1.1. Introduction Military Commercial Joint Stock Bank (MB) was established in 1994‚ following Decision No 00374/GP - UB of people committee of Hanoi and Decision 0054/NH - GP of The State Bank of Vietnam. Creation Shareholders of Military bank consist of prestige company of Department of national defense (including Than An construction corporation‚ Truong Son construction corporation‚
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1.1 Introduction Modern commercial banking‚ in its present form‚ is of recent origin. Though bank is considered to be an ancient institution just like money. Its evolution can be traced in the functions of money lender‚ the goldsmiths and the merchants. A bank has been often described as an institution engaged in accepting of deposits and granting loans. It can also be described as an institution which borrows idle resources‚ makes funds available to. It does not refer only to a place of tending
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Analysis of ICICI Bank and its comparison with HDFC Bank 1|Page Contents Profile of the banks……………………………………………………………………………………….3 Financial Analysis of the two banks …………………………………………………………………... 4 Growth Strategies that ICICI bank can adopt…………………………………………………………9 Strategic Analysis………………………………………………………………………………………..10 Recommendations……………………………………………………………………………………….13 2|Page 1. Profile of the banks ICICI Bank ICICI Bank is India’s second-largest bank and offers a wide
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Queensland Bank and Bendigo Adelaide Bank Assessment of Red Flags The financial data for the banks consists of common ratios which measure performance. The Return on equity = Net income / shareholder’s equity. This ratio measures the company’s profitability‚ and it may be compared it with the ROE of other companies. The PBIT represents the organization’s earnings and expenses before taxes. The Current ratio = Current asset / Current liability‚ which measures the company’s ability to pay its bills
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State Bank of India is the largest state-owned banking and financial services company in India. The Bank provides banking services to the customer. In addition to the banking services‚ the Bank through their subsidiaries‚ provides a range of financial services‚ which include life insurance‚ merchant banking‚ mutual funds‚ credit card‚ factoring‚ security trading‚ pension fund management and primary dealership in the money market. The Bank operates in four business segments‚ namely Treasury‚ Corporate/
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originated in the last decades of the 18th century. The first banks were Bank of Hindustan (1770-1829) and The General Bank of India‚ established 1786 and since defunct. The largest bank‚ and the oldest still in existence‚ is the State Bank of India‚ which originated in the Bank of Calcutta in June 1806‚ which almost immediately became the Bank of Bengal. This was one of the three presidency banks‚ the other two being the Bank of Bombayand the Bank of Madras‚ all three of which were established under charters
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SUMMIT BANK LIMITED MULTAN ROAD BRANCH [pic] An Internship report Submitted in Partial Fulfillment For The Degree of Masters of Science In Accounting & Finance AMNA HAMID Session (2008-2010) Department Of Accounting & FinanceKinnaird College for Women‚ Lahore [pic] Executive summary “The purpose of study was to know about SUMMIT BANK LIMITED and to analyze the financial statement. “ In this report the Summit Bank’s history‚ mission‚ vision and services as well as management is
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