Balanced scorecard The notion of the Balanced Scorecard was developed by Robert Kaplan and David Norton in 1992 which has already widely used by many companies in the world (Helen Atkinson‚ 2006). The balanced scorecard not only focuses on the financial information but also nonfinancial information. However‚ with the rapid development the value of intangible assets such as intelligence becomes more important. Because the traditional management performance system always focuses on financial aspect
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Customer Service Unit one: Understanding the organisation Public Sector organisation - Public sector organisations deliver services to the public‚ examples include the NHS‚ local authorities‚ local council-run libaries‚ schools controlled by local authorities‚ and care homes. Commercial Sector organisation - A commercial organisation usually operates for the purpose of creating a profit from the sale of products and/or service. Third Sector organisation - Third sector organisations
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Bank of America It’s no secret that Bank of America has suffered some reputation hits since the financial crisis‚ from high-profile lawsuits blaming the bank’s lending practices for the housing bust to public outcry over plans to charge new fees to checking account customers. Most recently‚ the bank received the worst score of the four major commercial banks in a survey by the American Customer Satisfaction Index‚ sliding 3% to 66‚ its lowest score in years. Bank of America has also undergone major
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The company Bank of America is a prime example of an organization striving to expand to become a global organization and the importance of managers within an organization. Bank of America is the nations second largest bank and under the control of CEO Ken Lewis‚ it is now the largest credit card issuer in the United States. Ken Lewis began as an entrepreneur within Bank of America and is now named the CEO. Before Ken Lewis was CEO he worked as a credit analyst for Bank of America for 37 years. He
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INTRODUCTION . In general sense we mean “Bank” as a financial institution that deals with money. There are different types of banks like Central bank‚ Commercial bank‚ Savings bank‚ Investment bank‚ Merchant bank‚ Co-operative bank etc. But when we use the term bank it generally means ‘commercial bank’ that collects the deposit from surplus unit of the society and then lends the deposits to the deficit units. Now-a
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says‚ Bank of America has long rued its decision in 2008 to acquire Countrywide Financial‚ the subprime mortgage giant. To date‚ the bank has set aside some $40 billion to settle claims of mortgage misconduct that occurred before it acquired the freewheeling lender. Enlarge This Image Charles Krupa/Associated Press A Bank of America branch in Boston. The bank has set aside billions of dollars for claims of mortgage misconduct. Add to Portfolio Bank of America Corporation
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the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure of the activities
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industry‚ and an abundance of accessible capital. Began to breakthrough on information technology perspective have changed the capacity to manage business independent through the traditional system restriction of space or time. From past to now‚ traditional performance measure system focus on ‘Financial Performance’ and usually ignore the other aspects of performance and evaluation like Financial; Customer; Internal Business Processes and Learning and Growth. The weakness of adopting a financial performance
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INTRODUCTION: Cattaraugus County ReHabilitation Center had done an effective job of implementing a balance scorecard approach in a fashion that reflects their organizational mission and vision MAIN BODY: Although the BSC method has been used in the for-profit organizations for many years I believe that ReHabilitation Center has made it work for their organization. There was a lot of push back from the people who work at the center when it was first introduced‚ they believed it was just another
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GE Turbines and Balanced Scorecard BUS/475 GE Turbines and Balanced Scorecard A balance scorecard is essential for developing a healthy business growing place. It is a vital key for defining the goals and targets of a company as well as the vision‚ mission and the SWOTT Analysis. A balanced scorecard is‚ “A set of measures that are directly linked to a company’s strategy: financial performance‚ customer knowledge‚ internal business processes‚ and learning and growth” (Pearce & Robinson‚ 2013‚
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