Developing Emotional Intelligence: 5 traits • Self-awareness- recognizing your full range of emotions and knowing your strength and limitations. • Self-regulation- responding skillfully to strong emotions practicing honesty and integrity‚ and staying open to new ideas. • Motivation- Persisting to achieve goals and meet standards of excellence. • Empathy- sensing other people’s emotions and taking an active interest in their concerns. • Skill in relationships- Listening fully‚ speaking persuasively
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Report on developing a customer care strategy for the Arran More Lodge Hotel Contents Page 1.Introduction pg. 3 2.Background pg. 3 3.Section 1 : Benefits of Customer Care pg. 4 1.1 External customers 1.2 External customers 1.3 Internal customers 1.4 The organisation 4.Section 2 : Developing a Customer Care Strategy pg. 5 2
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Developing an Effective Customer Loyalty Program Barry Berman oyalty programs are offered by both retailers and manufacturers to stimulate continued patronage among consumers through discounts‚ cash‚ free goods‚ or special services (such as free magazines on specialized topics of interest to loyalty program members). While retail cooperatives pioneered loyalty programs through giving members allowances based on their annual purchases‚ the more modern use of loyalty programs began with Raleigh
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As long as intelligence analysis continues to be tradecraft‚ it will remain a mystery. The quality of any tradecraft depends on the innate cognitive capabilities of the individual and the good fortune one has in finding a mentor who has discovered‚ through many years of trial and error‚ unique methods that seem to be effective. This process of trial and error is‚ in general‚ similar to any scientific process‚ except that the lessons learned in tradecraft‚ unlike those of other disciplines‚ often
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CUSTOMER RELATIONSHIPS AND THEIR IMPACT ON THE ORGANISATION The first and more conventional approach is the transactional marketing‚ based on the single sales. In this case Innocent doesn’t have any contact with the customers more than the simple purchase. It occurs when the customer doesn’t want to undertake any long-term relationship‚ either because he doesn’t feel tied with the brand values or for his sporadic purchase behaviour. In this situation‚ the customer is more focused on the product
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to be an overarching idea that the Intelligence Community (IC) is not functionally operating to its fullest extent. There are many dissenters to the ICs structure and capabilities‚ referring the IC as inept and squandering opportunities‚ ignoring priorities. The ability to provide actionable and relevant intelligence to the ICs customers from the President‚ military‚ congress and policy makers is important to the wellbeing and safety of the U.S. The IC customers all rely on the proficiency of the
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Intelligence In the traditional view of China‚ people think intelligence is a person with high IQ and could get high score at the intelligence test. However‚ this should be the biggest misunderstanding at all. A person who can get high grade at the test may just be good at the test‚ and it can never prove the person is intelligence in every field of life. Intelligence is a word to describe a person who is wise. According to my understanding‚ intelligence includes much more
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Apart from testing intelligence‚ researchers were also interested in the question of what intelligence actually is. Today’s theories about intelligence are based on four approaches: 1) Psychometric theories try to answer the questions what forms intelligence takes and what its parts are. Important examples of such theories‚ mostly based on data collected from paper-and-pencil tests are: the Standford-Binet and the Wechsler Intelligence Scales (both for adults and children). Using data from such
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information‚ concepts‚ and abstract symbols. Intelligence is a process of cognition. "Cognition refers to how we acquire‚ store‚ retrieve‚ and use knowledge" (Matlin‚ 1996). It involves the ability to think(cognitive tasks)‚ solve problems‚analyse situations and learn from experience Intelligence is an abstract concept-It cannot be observed but can be estimated only through individual’s performance on tests and real life situations INTELLIGENCE TESTING It is the estimation of a student’s current
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Measuring Intelligence Individual differences Discuss the main issues involved in defining and measuring intelligence Since the end of the nineteenth century psychologists were studding intelligence and they were trying to find the answer what is the intelligence and how it can be measure? Psychologists have /made a huge progress in the development of measuring intelligence but a little progress in defining intelligence. I will first outline the main issue involved in defining intelligence. I
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