Aigerim Mukeyeva 20110230 Dastan Yeleussizov 20110577 Mazhit Myrzakhmet 20111981 Saniya Bopiyeva 20092811 Kristen’s Cookie Company 1. In order to find the time for filling a rush order‚ we just need to sum up the amounts of time needed for each task: 6+2+1+9+5+2+1 = 26 min 2. If we can prepare one order in 26 minutes‚ it does not mean that it will take 52 minutes to prepare 2 orders. We can start preparing next order while the first one is in process
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5. Yes. If Kristen and roommate can only do their own job‚ the max order(order by order) they can process is 8 orders a night. But if they can cross-training‚ would 1. Receive order print and reply Roommate 1 minute/order Mix ingredients Kristen 6 minutes /max 3trays Spooning cookies onto tray Kristen 2 minutes/tray Cookies in oven Roommate 10 minutes/tray Cool down cookies
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OPIM 902 – Operations Management Case Analysis – Kristen’s Cookie Company Arif Durak‚ İlker Koç‚ Nihat Alpin Mütevellioğlu‚ Uğur Günal‚ Ersan Bilik 31 May 2014 1) How long will it take you to fill a rush order? For an order that is for 1 dozen (or less) cookies with the same ingredients‚ it takes 26 minutes assuming the customer pays after packing. If they pay during the cooling period‚ a minute could be saved. Time (minutes) Operation 0 Take Order 6 Wash
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Kristen’s Cookie Company Case write-up Process flow diagram Inputs Basic Dough‚ Ingredients Output Cookies packed in boxes Flow Units Cookies Resources Kristen and her roommate‚ Oven‚ Spoons‚ Trays‚ Food Processor Assumptions 1. An order is for a dozen cookies of any one type. 2. Kristen and her roommate work for 4 hours per day. Q1. Time Taken for a rush order = Sum of time taken for Activities 1‚2‚3‚4‚5‚6‚ and 7 for an order
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Kristen ’s Cookie Company Kristen ’s Cookie Company is a good example where the success or failure of the company depends directly on the process planning adopted by the company‚ i.e.‚ the company can maximize its productivity by utilizing its resources effectively. One major aspect of process analysis is to identify the major bottlenecks in the process and trying to mitigate their effects with least possible level of costs and resources. The following flowchart shows the overall process adopted
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Kristen’s Cookie Company 1. How long does it take to fill a rush order [from mix and spoon‚ Load oven‚ bake‚ cool pack‚ and receive payment] ? (For orders of one dozen‚ and for orders of two dozens-same ingredients.) Answer: (a) for orders of one dozen __________ minutes According to the specified work arrangements‚ a Gant Chart (Basic case 1) is developed as follow: As obviously indicated from the above chart‚ it takes 26 minutes to fill a one dozen rush order. Page 3 of 10 DSME2030A
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Kristen’s Cookie Company Here is the Process Flow Diagram: The whole process throughput time of making a dozen of cookies is 26 minutes. It takes washing‚ mixing and spooning 8 minutes to make a dozen of cookies. And preparation and bake time totally are 10 minutes. The final step of cooling‚ packing and accepting payment of cookies takes roommate 8 minutes to finish the cycle. Assume the night capacity is 4 hours‚ so Kristen and roommate have 240 minutes operating time. Since the oven only
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KRISTEN ’S COOKIE COMPANY (A1) The overview of the process: QUESTION 1 If we make a table‚ we can see that the minimum time to fill a rush order is 26 minutes. ACTIVITY RESOURCE TIME START TIME FINISH TIME Order Entry E-mail 0 minutes 00:00 00:00 Wash Bowl‚ Mix Self 6 minutes 00:00 00:06 Fill Tray Self 2 minutes 00:06 00:08 Start Oven Roommate 1 minute 00:08 00:09 Baking Oven 9 minutes 00:09 00:18 Remove Roommate 0 minutes 00:18 00:18 Cool None 5 minutes 00:18 00:23
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cookies‚ or more? If so‚ how much? Will it take you longer to fill a two-dozen cookie order than a one-dozen cookie order? • Discounts would be based on labor costs‚ not raw material cost since the case did not indicate that there are volume discounts for ingredient purchases • There are no overhead costs – utilities are covered by landlord • Assuming each cookie order (whether 1‚ 2 or 3 dozen) is for the same type of cookie: i. 1 Dozen •
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| Kristen’s Cookie Company | Sunset Team 4 | A. Dobo‚ F. Montoya‚ L. Lie‚ A. Bustamante‚ M. Chitipiralla‚ E. Dzelzkalns 1/21/2013 | Process Chart Figure 1: Kristen’s Cookie Co. Process Flow Chart 1. How long will it take you to fill a rush order? A rush order will take 26 minutes to fulfill‚ as illustrated in the Gantt chart below. Figure 2: Rush-order Gantt chart 2. How Many Orders can you fill in a night assuming you are open four hours each night? a. Assuming
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