A META-ANALYSIS OF LOGISTICS CUSTOMER SERVICE RUDOLF LEUSCHNER Rutgers University FRANÇOIS CHARVET Northeastern University DALE S. ROGERS Rutgers University Logistics customer service has received considerable attention over the past several decades. Evidence exists that superior logistics customer service leads to better overall firm performance. Yet mixed findings were observed‚ and this relationship has been tested across multiple operationalizations and diverse industry settings‚ which may
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firms ought to be tied up with Ports as well as be defined as a Third Party logistic partners. China Ocean Shipping (Group) Co. (COSCO) is one of the largest liner shipping companies serving companies all over the world. It is a government-owned company. Founded in April 1961 with a registered capital of 1.9 billion Yuan in Beijing‚ COSCO is now a 116-billion-yuan corporation specializing in shipping and modern logistics. COSCO has six listed companies and more than 300 subsidiaries providing services
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BUSINESS STRATEGY CASE ON LI & FUNG By SUJITHA VATTIKONDA (57) PGDM-IB Submitted to: PROF.C.P.JOSHI K.J. Somaiya Institute of Management Studies and Research Mumbai ` Q1. Explain briefly Li & Fung’s business model today. Comment on the sources of its competitive advantage. Is it sustainable?
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1. Introduction Haier was just found in 1984. At the beginning stage of its business‚ it mainly produces household refrigerators as the core product. 20 years later‚ Haier has obtained the leadership position in the Chinese home appliance industry which consists about 21% of market share. More importantly‚ Haier has become a multinational company and has expanded its business to America and elsewhere Asia. According to sales‚ Haier was ranked fourth in the major home appliances industry in the world
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Primary activities – create customer value Inbound logistics – routines and processes that bring resources into the organization Because McDonald’s criteria is very high‚ so they require the products are of top quality base on the low cost. They purchase raw vegetables and other raw materials from its fixed‚ pre- defined suppliers only‚ some like local grocery and farm‚ to make raw materials is fresh. For example the soft drinks‚ the only supplier is Coca-Cola. McDonald’s has practiced a backward
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For this assignment I decided to observe three different companies: vehicle shipping company National Transport‚ LLC‚ medium size‚ kitchen cabinet-making Kraftmaid Cabinetry Company‚ and a freight and logistics trucking company RM Logistics‚ LLC. The first company‚ National Transport‚ LLC ships vehicles statewide‚ nationwide‚ and worldwide. They cooperate with local auctions‚ personal buyer and sellers‚ and insurance companies; I think that is the main reason of their success. The owner manages
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which‚ according to its director of logistics,was “maintaining our leadership in the shelf-stable juice Drink category.” The company also wanted to centralize its transportation operations. Looking carefully at the issue of overall performance in the logistics and transportation areas‚ a significant amount of variability was found in its operations. For purposes of uniformity and control‚ a major priority was attached to centralization of its logistics operations. In addition‚ Ocean Spray
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Global 3PL Market 2014-2018 3PL is a business process through which companies outsource their logistics and distribution functions to a service provider that specializes in handling logistics functions such as transportation‚ warehousing‚ and freight and forwarding. A logistics service provider that provides these services is called a 3PL provider. Often‚ 3PL providers go beyond logistics and provide value-added services such as inventory management‚ cross-docking‚ door-to-door delivery‚ and packaging
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Hire larger no of people but it was difficult to find “like minded” individuals with the same working passion. increasing rental rates uncertainty in supply -One major issue that the management faces is the supply side bottleneck Supply chain & Logistics- was also a big challenge because was plagued with transports‚ storage and shelf- life issues that were endemic to food and ensuring that stores received what the consumers have ordered in a timely manner. External issues- Threat from new retail
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exceptional freight management of all private label products (30% of company revenue)‚ the logistics company has no control over the process for those products delivered to the sixth DC. Exel has a proven track record of keeping and extending the scope with its customers. Exel has extensive experience and well-established global networks for freight management (675 locations in 112 countries) and contract logistics (1‚600 facilities in 120 countries) and is well qualified to assume a supply chain planning
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