management information system
Chapter 9 Achieving Operational Excellence and Customer Intimacy Enterprise Applications 1) Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business. Answer TRUE Diff 2 Page Ref 338 AACSB Use of IT CASE Comprehension Objective 9.4 2) Enterprise systems are typically built around one or two major business workflows. Answer FALSE Diff 1 Page Ref 338 AACSB Use of IT CASE Comprehension Objective 9.1 3) Enterprise systems are designed primarily to allow communication between an organization and outside partners and suppliers. Answer FALSE Diff 2 Page Ref 337 AACSB Use of IT CASE Comprehension Objective 9.1 4) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers. Answer FALSE Diff 2 Page Ref 341 AACSB Reflective Thinking CASE Comprehension Objective 9.2 5) Supply chain inefficiencies can waste as much as 25 percent of a companys operating costs. Answer TRUE Diff 2 Page Ref 342 AACSB Reflective Thinking CASE Comprehension Objective 9.2 6) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain. Answer FALSE Diff 2 Page Ref 342 AACSB Reflective Thinking CASE Comprehension Objective 9.2 7) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain. Answer TRUE Diff 2 Page Ref 342 AACSB Reflective Thinking CASE Comprehension Objective 9.2 8) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. Answer FALSE Diff 2 Page Ref 344 AACSB Use of IT CASE Comprehension Objective 9.2 9) To minimize the expense of implementing an enterprise system, businesses can opt to curtail the customization of an enterprise package and instead change