Preview

A Multi-Disciplinary Approach to Teaching Cross-Cultural Communication

Powerful Essays
Open Document
Open Document
4347 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
A Multi-Disciplinary Approach to Teaching Cross-Cultural Communication
A MULTI-DISCIPLINARY APPROACH TO TEACHING CROSS-CULTURAL COMMUNICATION
Paul Kalfadellis Working Paper 34/05 May 2005

DEPARTMENT OF MANAGEMENT WORKING PAPER SERIES ISSN 1327–5216

Abstract The ability of managers to interact with individuals from cultures other than their own, requires a concerted effort on the part of business educators and academics to ‘train’ and ‘educate’ today’s students and tomorrow’s managers in the area cross-cultural communication. This is not necessarily an easy task. Teaching cross-cultural communication requires a multidisciplinary approach, which goes beyond what is traditionally offered by trainers and educators. It requires the educator to design a course that includes not only culture-general but also culture-specific information that incorporates the study of history, religion, politics business, communication, and other social sciences. This paper includes discussion of material and methods from the author’s own experience in incorporating a multidisciplinary approach in the conduct of a cross-cultural communication class.
Paper presented at the 11th Learning Conference, Havana Cuba, 27-30 June 2004

This paper is a work in progress. Material in the paper cannot be used without permission of the author.

A MULTIDISCIPLINARY APPROACH TO TEACHING CROSS-CULTURAL COMMUNICATION The interconnectedness and interaction of culturally diverse citizens, business and governments is arguably more evident today than at any time in history. The globalization of markets, the international movement of people and the increase in culturally diverse work places has meant an increasing requirement to be able to deal competently and effectively with people of differing cultural backgrounds. In international business there is a growing need for people to receive cross-cultural training (Black & Medenhall, 1990; Brislin & Yoshida, 1994; Tung, 1981). Barlett and Ghoshal (1989) argued that the only way transnational organizations can deal



References: Bartlett, C., & Ghoshal, S. (1989). Managing Across Borders. London: Hutchinson Business Books. Beebe, S. A., & Biggers, T. (1986). The status of the introductory inter-cultural information course. Communication Education, 35, 56-60. Bennett, J. M. (1986). Modes of Cross-Cultural Training: Conceptualizing Cross-Cultural raining as Education. International Journal of Intercultural Relations, 10(2), 117-134. Black, J. S., & Medenhall, M. (1990). Cross-cultural training effectiveness: A review and a theoretical framework for future research. Academy of Management Review, 15, 113-136. Brislin, R. W., & Pedersen, P. (1976). Cross-cultural orientation programs. New York: Gardner Press. Brislin, R. W., & Yoshida, T. (1994). Intercultural Communication Training: An Introduction. Thousand Oaks, CA: Sage Publications. Broome, B. J. (1986). A context-based framework for teaching intercultural communication. Communication Education, 35, 296-306. Cheney, B. S. (2001). International Business Communication, International Students and Experiential Learning. Business Communication Quarterly, 64(4), 90-104. Deshphande, S. P., & Viswesvaran, C. (1992). Is cross-cultural training of expatriate managers effective: A meta Analysis. International Journal of Intercultural Relations, 16, 295-310. Gannon, M. J., & Poon, J. M. (1997). Effects of Alternative Instructional Approaches on CrossCultural Training Outcomes. International Journal of Intercultural Relations, 21(4), 429-446. Geertz, C. (1973). Thick description: toward an interpretive theory of culture. In The interpretations of culture (pp. 3-30). New York: Basic Books. Gudykunst, W. B., & Hammer, M. R. (1983). Basic training design: Approaches to intercultural training. In D. Landis & R. W. Brislin (Eds.), Handbook of intercultural training, Vol.1: Issues in theory and design (pp. 118-154). New York: Pergamon Press. Gudykunst, W. B., Ting-Toomey, S., & Wiseman, R. L. (1991). Taming the beast: Designing a course in intercultural communication. Communication Education, 40, 271-285. Hall, E. (1959). The silent language. Garden City, NJ: Anchor. Harrison, R., & Hopkins, R. L. (1967). The design of cultural training. An alternative to the University model. Journal of Applied Behavioral Science, 3, 431-460. Hoffman, S. (1993). The nation, nationalism and after: The case of France: Tanner Lectures on Human Values, Princeton University. Hofstede, G. (1980). Culture 's consequences: International differences in work-related values. Beverley Hills, CA: Sage. Hofstede, G. (1991). Cultures and organizations: Software of the mind. New York: McGraw-Hill. Hofstede, G., & Bond, M. (1988). Confucius and economic growth: New trends in culture 's consequences. Organizational Dynamics, 16(4), 4-21. Irwin, H. (1996). Communicating with Asia: Understanding People and Customs. St.Leonards, NSW: Allen Unwin. Karpin, D. (1995). Report of the Industry Task Force on Leadership and Management Skills ( Karpin Task Force): Enterprising Nation. Knowles, M. S. (1990). The Adult Learner: A Neglected Species. Houston, TX: Gulf Publishing. Milhouse, V. H. (1996). Intercultural Communication Education and Training Goals, Content, and Methods. International Journal of Intercultural Relations, 20(1), 69-95. 8 Oberg, K. (1960). Culture shock: adjustment to new cultural environments. Practical Anthropologist, 7, 177-182. Tung, R. L. (1981). Selection and Training of personnel for overseas assignments. Columbia Journal of World Business, 16, 68-78. Varner, I. I. (2001). Teaching intercultural communication: Where are we? Where do we go? Business Communication Quarterly, 64(1), 99. 9

You May Also Find These Documents Helpful

  • Powerful Essays

    The dearth of globally literate undergraduates prepared to meet the demands of the new global marketplace is worrisome. Even in traditionally domestic industries—retailing, banking, consumer products, or insurance—globalization pressures will require cross-border relationships. In the face of these new realities, and the fact that geography and technology are no longer hindrances, businesses are pushing for access to individuals who demonstrate global knowledge and strong intercultural communications skills. Those future managers who are able to demonstrate global knowledge and cultural competence will have a distinct advantage in advancing their own professional goals and will become important voices in any organization conducting business in the world’s economy.…

    • 2984 Words
    • 19 Pages
    Powerful Essays
  • Powerful Essays

    Lauring, J. Journal of Business Communication. Intercultural Organizational Communication: the Social Organizing of Interaction in International Encounters, Jul2011, Vol. 48 Issue 3, p231-255. 25p. 1 Diagram. DOI: 10.1177/0021943611406500.…

    • 2137 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    In international business, people of different cultures have difficulty communicating effectively without some caring and appreciation of each other’s points of view, values, and goals. If individuals do not attempt to develop this awareness, stereotyping of people, information, and behavior takes place. This eventually can lead…

    • 7910 Words
    • 24 Pages
    Good Essays
  • Powerful Essays

    In today’s global business world society and the workplace are changing in many important ways. One of the most visible and perhaps most important ways is the increasing diversity. This offers us challenges as well as opportunities. Recently, the concept of intercultural communication in global business has completely witnessed a fundamental change compared to before. It was predicted that women, minorities, and the disabled will dominate the workforce. Organizations that are viewed as biased against these groups will not attract the competent workforce and can face not only legal troubles also the life span of their business can be greatly reduced. Today, it is vital that organizations prove their ability communicate intercultural in order to be successful in a constantly changing business environment. This is why it is important that we train our management to deal with people from many different places. Many believe enhanced communication abilities will prove profitable, in which case it's in the companies' own interest to support it. Communication is necessary if the organization is to prosper. Intercultural communication in the global business world is accomplished by adding diversity and understanding of the many different cultures that are in the work force. Potential contributors are most often not naturally attracted to an enterprise that they do not perceive as having a culture and micro society that would be comfortable, interesting, and supportive.…

    • 1856 Words
    • 6 Pages
    Powerful Essays
  • Best Essays

    Beamer, L., Varner, I. (2008) Intercultural Communication: In The Global Workplace. New York, NY Mcgraw-Hill…

    • 2867 Words
    • 12 Pages
    Best Essays
  • Good Essays

    Intercultural and interpersonal communication is a facet of everyday life. These components are important when we consider the role they play in global communication and the business world as a whole. For example, consider a business transaction between individuals from two distinct countries such as Colombia and China; each individual needs to understand the other culture in order to facilitate effective and respectful communication. As Geert Hofstede (2001) explained, culture is comprised of power distance, individualism, masculinity, uncertainty…

    • 802 Words
    • 4 Pages
    Good Essays
  • Good Essays

    A critical review of Eunson, B 2008, ‘Intercultural communication’, Chapter 16 in Communicating in the 21st century, John Wiley & Sons Australia, Brisbane, pp. 509–49. The nation-states are becoming more multicultural. The interaction between people of diverse cultures, which can be very different, affects the society as well as the workplaces. Eunson tries to show how intercultural communication occurs and what is important to consider in interaction with people from other cultures.…

    • 556 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Craig 1979 Culture Shock

    • 3710 Words
    • 17 Pages

    -Speeches /Conference Papers (150) MF01/PC01 Plus Postage. *Business Communication; *Communication Problems; *Cross Cultural Studies; *Cross Cultural Training; *Culture Conflict; Higher Euucation; Intercultural Communication; Languages for Special Purposes; Travel…

    • 3710 Words
    • 17 Pages
    Powerful Essays
  • Good Essays

    Persuasive Memo

    • 592 Words
    • 3 Pages

    At ABC Corporation, intercultural communication is witnessed daily between coworkers and clients. As a sender or receiver of a message (oral or written) it is crucial that you understand key cultural…

    • 592 Words
    • 3 Pages
    Good Essays
  • Good Essays

    The development of a global business environment requires an increased managerial focus on how to facilitate crosscultural boundaries between people with diverse cultural backgrounds (Bochner, 1982)…

    • 6019 Words
    • 25 Pages
    Good Essays
  • Better Essays

    McLean, J., & Lewis, R.D. (2010). Communicating across Cultures. Manager: British Journal of Administrative Management, (71), 30-31.…

    • 1113 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    mary

    • 339 Words
    • 2 Pages

    ‘Bridging the gap’ talks about the challenges of cross-cultural communication by Warren Troob . He thinks that cross-cultural communication is very important for expanding business, and therefore business people need to prepare adequately. Secondly, he argues that every culture has it is own meaning, customers and values. In addition, he claims that people are used to their way of doing things, so they are be inflexible when other people does different way with them. At this time, people should not to judge another culture immediately, but should take the time to know. He also asserts that no two people are the same in every culture. The next point is that people should go into other countries, to grasp more opportunities. Finally, he argues that businessmen should improve cross-cultural communication if they want to develop in other cultures.…

    • 339 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    The purpose of this essay is to evaluate the group oral presentation. This easy discussed three concepts related to nonverbal communication. Relevant theories inform our understanding of these concepts and each individual’s performance. The first concept aspects of nonverbal communication introduced the different aspects in nonverbal communication. The second concept barriers to nonverbal communication discussed how barriers occurred and two parts of barrier. The last one cultural difference in nonverbal communication explains the importance to effective deal with cultural difference in business today. The next part is reflection on group performance and individual performance. In this part some real examples have been discussed. This essay is for 2040 MGT Business Communication individual assignment. This essay is on the basic business area and interpersonal communication.…

    • 1751 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    References: Jandt, F. E. (2007). An introduction to intercultural communication (5th ed.). Thousand Oaks, CA: Sage Publications…

    • 1917 Words
    • 8 Pages
    Powerful Essays
  • Satisfactory Essays

    Burton, E. L. (2011). Cross-cultural/international communication. In Encyclopedia of Small Business(4th ed., Vol. 1, pp. 338-342). Detroit: Gale. Retrieved from http://go.galegroup.com.proxy.itt-tech.edu/ps/i.do?id=GALE|CX2343700156&v=2.1&u=itted&it=r&p=GVRL&sw=w…

    • 444 Words
    • 2 Pages
    Satisfactory Essays

Related Topics