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A GLANCE AT INFORMATION AND COMMUNICATION TECHNOLOGY

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A GLANCE AT INFORMATION AND COMMUNICATION TECHNOLOGY
A GLANCE AT INFORMATION AND COMMUNICATION TECHNOLOGY

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Executive summary

Information and communication technology (ICT) has become an important tool in all aspects of life. With the development of technology, the introduction of ICT as a tool has essentially brought tremendous revolution to the practices and procedures of nearly all forms of endeavor within business and governance during the past decades. Consequently, the importance of ICT project management cannot be overemphasized since it is the catalyst for successfully carrying out the ICT project. A critical research on the factors influencing the performance of ICT has been conducted as well as the introduction of different evaluation models or frameworks, which are used determine if an ICT project is successfully implemented. The last but not the least, a conclusion and a recommendation are given to prove that the potential values and benefits will be brought by elaborately analyzing those related factors before implementation and regularly evaluation on the ICT project.
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Introduction
Recently, the role of Information and communication technology (ICT) has become more and more important in any forms of organizations and businesses. According to Daniels (2002) ICT has evolved to be one of the basic tool but pervasive among the public within such a short time. Besides, understanding the operational mechanism of ICT and mastering the fundamental skills and concepts of ICT are regarded as the basic knowledge that people now should equip with. However, it seems that many people have the wrong perceptions of what ICTs are; it’s commonly that ICTs generally be referred to ‘computers and computing related activities’ before the definition of ICT officially clarified by a United Nations report (1999). Also, according to UNESCO ICT could be understood in the way that



References: Becker, J., Knackstedt, R., & Pöppelbuß, D. W. I. J. (2009). Developing maturity models for IT management. Business & Information Systems Engineering, 1(3), 213-222. Cumps, B., Viaene, S., Dedene, G., & Vandenbulcke, J. (2006, January). An empirical study on business/ICT alignment in European organisations. InSystem Sciences, 2006. HICSS '06. Proceedings of the 39th Annual Hawaii International Conference on (Vol. 8, pp. 195a-195a). IEEE. Donnellan, B., Sheridan, C., & Curry, E. (2011). A capability maturity framework for sustainable information and communication technology. IT professional, 13(1), 33-40. Novotný, O. (2009). ICT performance reference model in the context of corporate performance management systems. IDIMT-2009 System and Humans–A complex Relationship. Linz: Trauner Verlag Universitat, 13-16. Silvius, A. G. (2009, April). Business and IT Alignment: What We Know and What We Don 't Know. In Information Management and Engineering, 2009. ICIME '09. International Conference on (pp. 558-563). IEEE. Zhang, P., & Aikman, S. (2007). Attitudes in ICT acceptance and use. In Human-Computer Interaction. Interaction Design and Usability (pp. 1021-1030). Springer Berlin Heidelberg.

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