Memos have one purpose in life: as the authors of Business Writing Strategies and Samples put it, "Memos solve problems."
Memos solve problems either by informing the reader about new information, like policy changes, price increases, etc., or by persuading the reader to take an action, such as attend a meeting, use less paper, or change a current production procedure.
Regardless of the specific goal, memos are most effective when they connect the purpose of the writer with the interests and needs of the reader. This handout will help you solve you memo-writing problems by discussing what a memo is, presenting some options for organizing memos, describing a the parts of memos, and suggesting some hints that will make your memos …show more content…
When you think of a memo, what do you think of? Is it a little piece of paper with a cute letterhead that says something like:
"From the desk of ..." or "Don't forget ..." or "Reminders ..."
The message itself may be very simple--something like:
"Buy more paper clips" or "Meet with President at 2:30" or "Mom, we're out of fudge pops."
While these memos are informative or persuasive, and may serve their simple purposes, more complex memos are often needed in an office setting. But don't let that worry you. Even though business memos may be more formal and complicated, the intention in writing one is still the same. You want to achieve your purpose with your reader effectively. This handout will show you how.
Basic Memo Plans
Standard office memos can be approached in different ways to fit your purpose. Here are three basic plans:
1 . The direct plan, which is the most common, starts out by stating the most important points first and then moves to supporting details. This plan is useful for routine information and for relaying news.
2 . The indirect plan makes an appeal or spews out evidence first and arrives at a conclusion based on these facts. This plan is best used when you need to arouse your reader's interest before describing some action that you want …show more content…
These will help your reader understand the key points of the memo immediately. This segment may also include references to methods and sources you have used in your research, but remember to keep it brief.
You can help your reader understand your memo better by using headings for the summary and the discussion segments that follow it. Try to write headings that are short but that clarify the content of the segment. For example, instead of using
"Summary" for your heading, try "New Rat-Part Elimination System," which is much more specific. The major headings you choose here are the ones that will appear in your purpose-statement forecast.
Troubleshooting hint:
You may want to wait until after the report is drafted and all conclusions and recommendations have been decided before writing the summary.
Discussion Segments
The discussion segments are the parts in which you get to include all the juicy details that support your ideas. Keep these two things in mind:
1 . Begin with the information that is most important. This may mean that you will start with key findings or recommendations. 2 . Here you want to think of an inverted pyramid. Start with your most general information and move to your specific