Who Is Walmart's Poor Customer Service Better?

Walmart is known for having poor customer service. Some of the bad customer service areas at Walmart are in the electronic department where there is only one cashier, their customer service department only has one cashier, the self-checkout lines does not always accept cash, debit, and credit, and they never have enough cashiers staffed leading to extremely long lines. Walmart will benefit from benchmarking because they can earn the customers trust and help build morale, bringing their customers back to shop with them.
There are so many ways that Walmart can make their customer service better. They should have surveys available for the customers to fill out to see what areas they are lacking in the most. If they have a team dedicated in …show more content…
There is formal and informal benchmarking. Informal benchmarking is when we talk to those around us at work or home, and we learn from their practices. There are two types of Formal benchmarking. The first is “Performance benchmarking; this involves comparing the performance levels of organizations for a specific process. And the next one is Best practice benchmarking; this is where organizations search for and study organizations that are high performers in particular areas of interest.” (BPIR, 2016). Walmart is known as the world’s biggest retail giant. It is a one-stop shop. There are no other retailers around the world where you can shop for groceries, get household items, buy clothes, and get gas all in one stop. Internal Benchmarking would be most beneficial to Walmart because it really has no definite competition. Internal benchmarking is when a company or corporation looks within the territory of its own business to determine the best methods for conducting …show more content…
Interviews with employees and best practice teams uncover lots of information from voluntary, motivated sources, increasing the potential for change. Goals seem more realistic when they are already being accomplished somewhere in the company. When Walmart collects the data from the surveys it gets from the employees and its customers, that data can be used to fix some of the main problems that they have. “Benchmarking surveys provide data on the characteristics if a particular population of individuals, businesses, or organizations. Their intention is not to add to the knowledgebase of a discipline, but instead to provide numerical information that others can use for that purpose.” (Starr,