What One Flight Attendant Has To Say About Overbooking Analysis
United Airlines, confirms that the flight attendants need to improve their empathy and courtesy skills, and taking classes in customer service will help with showing common decency to the passengers they are there to serve.
Conversely, more times than not, flight attendants have been filmed seeming to aggravate an already unruly passenger rather than calm them down. Furthermore, why was the unruly passenger allowed to board the plane in the first place? Besides, many passengers have the ingenuity to use their phones or tablets to film anything unjust. Due to this technology, the dysfunction of airline treatment of passengers can be seen on the internet. According to Harriet Baskas in her article “What One Flight Attendant Has to Say About …show more content…
Per Adam Edelman in his article “Bernie Sanders says U.S. needs to improve ‘dysfunctional’ airlines following the United scandal” (Edelman), stated, “that Senator Sanders was furious and said that Congress ought to take a “hard look” at the airlines industry, after the disturbing incident involving United Airlines having a passenger, sixty nine year old David Dao, dragged off one of their flights by the Chicago aviation police after he refused to leave his seat; because of overbooking of the flight” (Edelman). “The Airline industry states “that it is a necessary source for the purpose of supply and demand due to last minute cancellations and no shows, the airlines feel they have the right to bump a passenger’s seat due to over selling seats” (Bender). Does this make sense to the travel industry’s consumers? Many will say, it does not”, per the article by Alan R. Bender “It’s Time to Fine Airlines for Overbooking Flights” (Bender). “The airlines have been paying out for damages for the unsolicitous behavior of their airline staff. If they do not take heed soon, the government may step in and shut down the airline’s operation,” per the article by Alan R. Bender in his article “It’s Time to Fine Airlines for Overbooking Flights” (Bender). Seemingly enough, it stands to reason, that people using frequent flyer miles had better give themselves enough leeway to get to their destination because, they can be picked randomly to take a later flight due to
Conversely, more times than not, flight attendants have been filmed seeming to aggravate an already unruly passenger rather than calm them down. Furthermore, why was the unruly passenger allowed to board the plane in the first place? Besides, many passengers have the ingenuity to use their phones or tablets to film anything unjust. Due to this technology, the dysfunction of airline treatment of passengers can be seen on the internet. According to Harriet Baskas in her article “What One Flight Attendant Has to Say About …show more content…
Per Adam Edelman in his article “Bernie Sanders says U.S. needs to improve ‘dysfunctional’ airlines following the United scandal” (Edelman), stated, “that Senator Sanders was furious and said that Congress ought to take a “hard look” at the airlines industry, after the disturbing incident involving United Airlines having a passenger, sixty nine year old David Dao, dragged off one of their flights by the Chicago aviation police after he refused to leave his seat; because of overbooking of the flight” (Edelman). “The Airline industry states “that it is a necessary source for the purpose of supply and demand due to last minute cancellations and no shows, the airlines feel they have the right to bump a passenger’s seat due to over selling seats” (Bender). Does this make sense to the travel industry’s consumers? Many will say, it does not”, per the article by Alan R. Bender “It’s Time to Fine Airlines for Overbooking Flights” (Bender). “The airlines have been paying out for damages for the unsolicitous behavior of their airline staff. If they do not take heed soon, the government may step in and shut down the airline’s operation,” per the article by Alan R. Bender in his article “It’s Time to Fine Airlines for Overbooking Flights” (Bender). Seemingly enough, it stands to reason, that people using frequent flyer miles had better give themselves enough leeway to get to their destination because, they can be picked randomly to take a later flight due to