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What Is The Goal Of Blockbuster

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What Is The Goal Of Blockbuster
Our goal at Blockbuster is to make our store the favorite place for all movie watchers to rent their videos. In an effort to achieve this goal we have done some rearrangements that emphasize the fact that video rentals are our core identity. With these changes we hope to improve customer service, raise revenues, and increase our cash flow. I have enclosed a survey to get your feedback on how the changes have affected your store. Please reply by fax by May 15th.

Please answer the survey questions and add as many comments and suggestions that you may have. Our job at headquarters is to support you. We thank you for your hard work and cooperation throughout the changes and look forward to reading your comments and suggestions.
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