What Is Red Lobster's Corporate Social Responsibility
CASE #33: The Case of the Fired Waitress
5. CSR ANALYSIS
In this case we could not really judge if the company focused on ethical, legal, and philanthropic corporate social responsibilities all together. But they did mention about Red Lobster’s and its employees ethical and legal responsibilities. The case did not mention if Red Lobsters support any social causes or do any volunteers for the community. Therefore, we cannot judge whether or not Red Lobster was responsible socially or philanthropically.
Ethical: Canant, Red Lobster’s general manager, had to fire the waitress because removing the comment card from the locked box is considered unethical. It is against the restaurant rule to remove it from the box. The customer also felt violated because her card was taken away and felt that her complaint about …show more content…
This case explained that problems arises because the waitress don’t know that she’s actually going against the company’s policy when she was looking at the comment cards. Also, the hostess felt like giving the keys to everyone was no big deal. This may cause major problems in the future because the company’s and customer’s privacy will be flawed.
Right now: Red Lobster should fix their cooking equipment, so they could serve food with decent quality. They were found going against the policy in reheating leftover food because their cooking equipment was broken.
Short-term: Red Lobster should train and inform its employees to improve their knowledge with the company’s policies. They should also be trained in ethical matters when serving customers.
Long-term: Red Lobster should make a guide or handbook that lists their policies and give it to every employees, so there will be no surprises. Red Lobster should also keep their peer preview program that was successful in helping solve a problem in a cheaper and fair
5. CSR ANALYSIS
In this case we could not really judge if the company focused on ethical, legal, and philanthropic corporate social responsibilities all together. But they did mention about Red Lobster’s and its employees ethical and legal responsibilities. The case did not mention if Red Lobsters support any social causes or do any volunteers for the community. Therefore, we cannot judge whether or not Red Lobster was responsible socially or philanthropically.
Ethical: Canant, Red Lobster’s general manager, had to fire the waitress because removing the comment card from the locked box is considered unethical. It is against the restaurant rule to remove it from the box. The customer also felt violated because her card was taken away and felt that her complaint about …show more content…
This case explained that problems arises because the waitress don’t know that she’s actually going against the company’s policy when she was looking at the comment cards. Also, the hostess felt like giving the keys to everyone was no big deal. This may cause major problems in the future because the company’s and customer’s privacy will be flawed.
Right now: Red Lobster should fix their cooking equipment, so they could serve food with decent quality. They were found going against the policy in reheating leftover food because their cooking equipment was broken.
Short-term: Red Lobster should train and inform its employees to improve their knowledge with the company’s policies. They should also be trained in ethical matters when serving customers.
Long-term: Red Lobster should make a guide or handbook that lists their policies and give it to every employees, so there will be no surprises. Red Lobster should also keep their peer preview program that was successful in helping solve a problem in a cheaper and fair