What Are The 2.4 Apply Relevant Theories Of Communication In Health And Social Care
1.1 Apply relevant theories of communication to health and social care context
The major cause of medical errors in the healthcare service is breakdown of communication between patients and practitioners. According to Murphy & Dunn (2010), human failures, misrepresentation, misperception, misassumption etc. are products of miscommunication. Hence, in order to have a good medical practice, team communication infrastructures must be centred in policies and practices.
Communication is not limited to verbal alone, but effectively making the person that it is intended for to understand the information that is being communicated. Therefore Engebretson (2003) describe communication as a process of sending and receiving such as words, signs, gestures, …show more content…
The Electronic Patient Record System (RIO) can store, amend and retrieve patient’s information from any of its terminals by authorised personnel easily and quickly, allowing carers more time on patients. However, having personnel available to assist patients to use the computer register is good communication practices.
2.4 Suggest ways of improving the communication process in a health and social care setting
Healthcare of one patient may involve multiagency, thereby increasing the complexity and challenges faced by carers. There is a need for primary information of patients to be shared by certain individuals, team and other agencies, therefore necessary for information and communication systems to support healthcare. The National Programme for Information Technology (NPfIT) which record patients’ information was launched in 2002 (DHHS, 2008)
Staffs should be trained to communicate using values of cultural diversities.
Healthcare setting is now common with Hospital Management System; that can self record and book patients. Pre booking using the internet and telephone can also be used to free
The major cause of medical errors in the healthcare service is breakdown of communication between patients and practitioners. According to Murphy & Dunn (2010), human failures, misrepresentation, misperception, misassumption etc. are products of miscommunication. Hence, in order to have a good medical practice, team communication infrastructures must be centred in policies and practices.
Communication is not limited to verbal alone, but effectively making the person that it is intended for to understand the information that is being communicated. Therefore Engebretson (2003) describe communication as a process of sending and receiving such as words, signs, gestures, …show more content…
The Electronic Patient Record System (RIO) can store, amend and retrieve patient’s information from any of its terminals by authorised personnel easily and quickly, allowing carers more time on patients. However, having personnel available to assist patients to use the computer register is good communication practices.
2.4 Suggest ways of improving the communication process in a health and social care setting
Healthcare of one patient may involve multiagency, thereby increasing the complexity and challenges faced by carers. There is a need for primary information of patients to be shared by certain individuals, team and other agencies, therefore necessary for information and communication systems to support healthcare. The National Programme for Information Technology (NPfIT) which record patients’ information was launched in 2002 (DHHS, 2008)
Staffs should be trained to communicate using values of cultural diversities.
Healthcare setting is now common with Hospital Management System; that can self record and book patients. Pre booking using the internet and telephone can also be used to free