Watergate Nursing Home
Case Analysis Report:
WATERGATE NURSING HOME
RECOGNITION OF DECISION REQUIREMENTS (1) Watergate Nursing Home is a 178-bed private, not-for-profit nursing facility (NF), located in Washington D.C.; it is owned by a not-for-profit corporation, headquartered in New York City. a. The corporation owns and operates 10 other units throughout northeastern United States. b. Watergate is the only one in Washington, a large minority market; it is the second largest facility owned by the system and only one with more than 50% (51%) public pay residents. (2) Watergate has historically had very low employee turnover, especially true for the management staff. (3) Ms. North recently replaced Mr. Jones as corporate regional manager at Watergate Nursing Home; she has a reputation as being very modern in her management ideas. (4) Merrian and his staff quietly wish for the old days; things have typically been managed traditionally. c. For the employees, anybody from corporate staff is an outsider, a bother, and someone who gets in the way. d. The idea of North visiting the company for 2 weeks beginning next Tuesday does not please the staff. i. North reassured them that her visit is to get to know the facilities and asked to set aside time to meet with her at their convenience and send department manuals to her temporal office. ii. She also informed them that she does not want to interrupt their day-to-day activities and promised to provide constructive feedback and to have a closing meeting to discuss her findings. (5) During the 2 weeks, North used document review, interview, and observation to collect data. e. Mr. Merrian, the 48-year old administrator, started with the corporation more than 5 years ago when Watergate was purchased. iii. His excellent credentials provide great information regarding his educational background. iv. He is a hard worker and believes in providing good
WATERGATE NURSING HOME
RECOGNITION OF DECISION REQUIREMENTS (1) Watergate Nursing Home is a 178-bed private, not-for-profit nursing facility (NF), located in Washington D.C.; it is owned by a not-for-profit corporation, headquartered in New York City. a. The corporation owns and operates 10 other units throughout northeastern United States. b. Watergate is the only one in Washington, a large minority market; it is the second largest facility owned by the system and only one with more than 50% (51%) public pay residents. (2) Watergate has historically had very low employee turnover, especially true for the management staff. (3) Ms. North recently replaced Mr. Jones as corporate regional manager at Watergate Nursing Home; she has a reputation as being very modern in her management ideas. (4) Merrian and his staff quietly wish for the old days; things have typically been managed traditionally. c. For the employees, anybody from corporate staff is an outsider, a bother, and someone who gets in the way. d. The idea of North visiting the company for 2 weeks beginning next Tuesday does not please the staff. i. North reassured them that her visit is to get to know the facilities and asked to set aside time to meet with her at their convenience and send department manuals to her temporal office. ii. She also informed them that she does not want to interrupt their day-to-day activities and promised to provide constructive feedback and to have a closing meeting to discuss her findings. (5) During the 2 weeks, North used document review, interview, and observation to collect data. e. Mr. Merrian, the 48-year old administrator, started with the corporation more than 5 years ago when Watergate was purchased. iii. His excellent credentials provide great information regarding his educational background. iv. He is a hard worker and believes in providing good
References: Daft, Richard. New Era of Management: Concepts and Applications. Singapore: Cengage Learning Asia Pe Ltd, 2010.