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Question 1 How do you think you can improve your interpersonal, oral communication Question 2 What is meant by an integrated communication system in strategies and styles of managerial communication Question 3 Conduct your research report on how your organization can improve its strategic, managerial communications performance Question 1 How do you think you can improve your interpersonal, oral communication Improve the interpersonal Developing Appropriate Interaction Skills Many situations today require skills in understanding and collaboration. These differ greatly from the more common skills in information sharing and advocacy. Part of the reason we have difficulties is that we can not switch to the appropriate skills at the appropriate time. And, part of the reason why our meetings as so often long and not productive is that the communication model we use focuses on discussion and expression rather than collaboration and decision making. Both values and skills are responsible for these inadequacies. Quality Interpersonal Communication We often use mass communication style messages when we need interpersonal ones. Mass distributes or impersonal messages often create problems. But even face-to-face communication is often more a simultaneous monologue among several people than a dialogue. Even when there is a genuine effort to understand the other, where there is considerable trust and openness, without appropriate skills, dialogue cannot happen. Here four skills will be highlighted immediacy, concreteness, ownership, and acknowledgement. The discussion will be followed by a dialogue demonstrating the use of these skills. Immediacy. Immediacy refers to the sense of being present focusing on paying attention, listening, and the emotional content of messages. In many discussions people are not really present to the other, they are simply waiting for their turn to respond rather than understanding and being responsive. A successful leader understands that most