Usful English Phrases
BUSINESS LETTERS
When replying to a letter
• Thank you for your letter of [date] concerning [subject].
• In reply to your letter of [date] I wish to inform you that …
• Thank you very much for your letter in which you asked about …
When writing from your own initiative
• I am writing to inform you that …
• I am pleased to notify you that …
• I wish to inform you that …
• I would be grateful if you could send me some information about …
When giving good/bad information
• I am pleased to inform you that …
• It gives me great pleasure to inform you that …
• I regret to inform you that …
• It is with great regret that I have to write to you about …
When apologizing for a delay in answering a letter
• I am sorry it has taken me so long to reply to your letter of [date] but …
• Please accept my apologies for the delay in answering your letter …
• Please forgive the delay in replying but my only excuse is …
Concluding lines
• I am looking forward to hearing from you.
• I would appreciate a prompt reply.
• I will be grateful if you could reply as soon as possible.
Introducing your firm
• We are a major exporter/importer of [name of the product] and are interested in expanding our business in [country]
• As you may already be aware, [name of the company] is a trading company based in [place]. We specialize in [activity].
• For over ten years we have manufactured and exported [name of the product] to many countries. As we are expanding our business we are interested in establishing trade contracts with you.
• We are Polish producer of [name of the product] located close to [place].
Presenting goods/services
• the high quality of our goods is well known
• we feel that our products will find customers in your country
• if you are not satisfied with [the name of the product] you can return it
When replying to a letter
• Thank you for your letter of [date] concerning [subject].
• In reply to your letter of [date] I wish to inform you that …
• Thank you very much for your letter in which you asked about …
When writing from your own initiative
• I am writing to inform you that …
• I am pleased to notify you that …
• I wish to inform you that …
• I would be grateful if you could send me some information about …
When giving good/bad information
• I am pleased to inform you that …
• It gives me great pleasure to inform you that …
• I regret to inform you that …
• It is with great regret that I have to write to you about …
When apologizing for a delay in answering a letter
• I am sorry it has taken me so long to reply to your letter of [date] but …
• Please accept my apologies for the delay in answering your letter …
• Please forgive the delay in replying but my only excuse is …
Concluding lines
• I am looking forward to hearing from you.
• I would appreciate a prompt reply.
• I will be grateful if you could reply as soon as possible.
Introducing your firm
• We are a major exporter/importer of [name of the product] and are interested in expanding our business in [country]
• As you may already be aware, [name of the company] is a trading company based in [place]. We specialize in [activity].
• For over ten years we have manufactured and exported [name of the product] to many countries. As we are expanding our business we are interested in establishing trade contracts with you.
• We are Polish producer of [name of the product] located close to [place].
Presenting goods/services
• the high quality of our goods is well known
• we feel that our products will find customers in your country
• if you are not satisfied with [the name of the product] you can return it