Unit 222 Introduction To Organizational Behavior
MGCR 222
Introduction to Organizational Behaviour
Professor: James Fraser
Ss-Thivia Sinnarasa ID# 260615405
Submitted on: March 11, 2014
TABLE OF CONTENTS
Cover Page 1
Table of contents 2
Introduction and Background 3 - 4
Diagnosis of Problem & Statement 5
Analysis of Situation and Theories 6
Feasible Solutions 7
Choice and Recommendation 8
Conclusion 9
BACKGROUND OF CASE Barbies is a restaurant where customers come to have breakfast, lunch and dinner. This restaurant was run by three main people who are George, Jimmy and Sri. My friend Vanessa she use to work at the bar position at Barbies. However, I asked if they …show more content…
He stated, “We Need people as a waitress position, would she be willing to work for this?” I received a call from Vanessa whether I would like to work as a waitress position at this well known restaurant that is filled with many customers who comes in to have a great satisfying meal. I was excited to tell her that I would accept the job. Vanessa than passed on the good news to the boss that I will happily take the position to help serve happy customers that come in for great food choices. The next day, I was called for an interview by George where he asked several questions based on my past experiences. I explained to him that I use to deal with customers at a call center name Coessential which demonstrates that I have great communication skills where I can provide assistance and resolve problems. In addition, I told him my asset is speaking basic French as well as fluently in English because being bilingual is an essential at a restaurant like Barbies since one can interact easily and comfortably when speaking with the waitress. In addition, being able to communicate and seeing a good service is the main, it would bring more customers into the restaurant which allows …show more content…
As time progressed I was able to improve my skills each day which I finally completed my training. I started to work and get minimum wage and including tips however, it was based on how busy the restaurant is each day. The customers were pleased with their service hence same people continuously enter the restaurant in a daily basis which brought a good reputation for the restaurant itself. Occasionally the restaurant would get busy at some part of the day which would be great because I was able to meet new people and please them with great food. The partners that were in charge of this restaurant had a discussion about the productivity of the work which they finalized to come up with a decision to hire more people due to how busy and successful the restaurant is running. After five months have passed they have noticed some down falls toward the restaurant. Fewer customers came to the restaurant and the restaurant lost a lot of money due to me as an employee, also, customers have noticed a change ever since they hired a new worker name Ravi at the kitchen because one person that used to work there bought a bakery shop and left this restaurant and the street closing
Introduction to Organizational Behaviour
Professor: James Fraser
Ss-Thivia Sinnarasa ID# 260615405
Submitted on: March 11, 2014
TABLE OF CONTENTS
Cover Page 1
Table of contents 2
Introduction and Background 3 - 4
Diagnosis of Problem & Statement 5
Analysis of Situation and Theories 6
Feasible Solutions 7
Choice and Recommendation 8
Conclusion 9
BACKGROUND OF CASE Barbies is a restaurant where customers come to have breakfast, lunch and dinner. This restaurant was run by three main people who are George, Jimmy and Sri. My friend Vanessa she use to work at the bar position at Barbies. However, I asked if they …show more content…
He stated, “We Need people as a waitress position, would she be willing to work for this?” I received a call from Vanessa whether I would like to work as a waitress position at this well known restaurant that is filled with many customers who comes in to have a great satisfying meal. I was excited to tell her that I would accept the job. Vanessa than passed on the good news to the boss that I will happily take the position to help serve happy customers that come in for great food choices. The next day, I was called for an interview by George where he asked several questions based on my past experiences. I explained to him that I use to deal with customers at a call center name Coessential which demonstrates that I have great communication skills where I can provide assistance and resolve problems. In addition, I told him my asset is speaking basic French as well as fluently in English because being bilingual is an essential at a restaurant like Barbies since one can interact easily and comfortably when speaking with the waitress. In addition, being able to communicate and seeing a good service is the main, it would bring more customers into the restaurant which allows …show more content…
As time progressed I was able to improve my skills each day which I finally completed my training. I started to work and get minimum wage and including tips however, it was based on how busy the restaurant is each day. The customers were pleased with their service hence same people continuously enter the restaurant in a daily basis which brought a good reputation for the restaurant itself. Occasionally the restaurant would get busy at some part of the day which would be great because I was able to meet new people and please them with great food. The partners that were in charge of this restaurant had a discussion about the productivity of the work which they finalized to come up with a decision to hire more people due to how busy and successful the restaurant is running. After five months have passed they have noticed some down falls toward the restaurant. Fewer customers came to the restaurant and the restaurant lost a lot of money due to me as an employee, also, customers have noticed a change ever since they hired a new worker name Ravi at the kitchen because one person that used to work there bought a bakery shop and left this restaurant and the street closing