Unit 1
Communication is the act of transferring information from one place to another.
There is many reason people communicate, e.g.: - to express needs - to share ideas and information - to reassure, give encouragement - to express feelings, emotions - to build relationships - to socialize - to ask questions - to share experiences and knowledge.
Communication is an essential tool I can use to meet the needs of patients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis.
At work place we use different ways to communicate: - verbal communication: face-to-face or telephone, e.g. handover, passing information’s to other member of staff about patients condition, receiving or giving information’s from other departments. - non-verbal communication: body language and gestures. - written communication: letters, emails, magazines.
Communication is a fundamental relationship-building skill in the workplace. Trust and understanding between people makes it easier to get things done. If at work are god relationships then work becomes easier, people co-operate, trust each other and work together effectively. Important is t respect and value everyone’s contribution, share knowledge when it can help others and learn from the skills of colleagues. Always ask question if we do not understand. As well in effective working relationship we should keep to any agreements made with others, o on the time on the duty and meetings, fairly share of the workload.
When we communicating with others the massage needs to be clear and said in clear way. Effective communication requires also the ability to understand our own and other people’s non-verbal behaviour. Here some of the examples:
- our face can send us message, e.g. when person is sad, they may look down, there may be tension in the face and mouth will be closed,
- eyes e.g. our pupils became
There is many reason people communicate, e.g.: - to express needs - to share ideas and information - to reassure, give encouragement - to express feelings, emotions - to build relationships - to socialize - to ask questions - to share experiences and knowledge.
Communication is an essential tool I can use to meet the needs of patients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis.
At work place we use different ways to communicate: - verbal communication: face-to-face or telephone, e.g. handover, passing information’s to other member of staff about patients condition, receiving or giving information’s from other departments. - non-verbal communication: body language and gestures. - written communication: letters, emails, magazines.
Communication is a fundamental relationship-building skill in the workplace. Trust and understanding between people makes it easier to get things done. If at work are god relationships then work becomes easier, people co-operate, trust each other and work together effectively. Important is t respect and value everyone’s contribution, share knowledge when it can help others and learn from the skills of colleagues. Always ask question if we do not understand. As well in effective working relationship we should keep to any agreements made with others, o on the time on the duty and meetings, fairly share of the workload.
When we communicating with others the massage needs to be clear and said in clear way. Effective communication requires also the ability to understand our own and other people’s non-verbal behaviour. Here some of the examples:
- our face can send us message, e.g. when person is sad, they may look down, there may be tension in the face and mouth will be closed,
- eyes e.g. our pupils became