Understanding Organisations and the role of HR
TASK 1
Santander UK plc is one of the leading personal financial services companies in the United Kingdom with more than 15 million customers serviced by a network of 1200 branches and with approximately 24,000 employees. It is the third largest bank in the UK with reference to the value of deposits and the 2nd largest in terms of mortgage accounts held.
Santander boast an award-winning, innovative range of products and services for both personal and business customers.
Personal banking customers can choose from a range of Current Accounts, Savings Accounts, Credit Cards, Un-secured Personal Loans, Mortgages and Insurance products. To enable customers to access their accounts whenever they need and manage them more effectively, Santander offer internet and mobile banking as well as telephone banking for the majority of accounts – not forgetting any of the 1200 high street branches!
Business and Corporate customers have access to a similar product range – current and savings accounts, loans (secured and un-secured) and insurance products. The business specialist teams can provide advice and comprehensive support to starting or developing your business. One of the newest services available to business banking customers is the mobile card acceptance terminal – proof that continual research and development is key to the success of the company.
Santander’s customer base can be varied. Ultimately, the customer has a need for the provision of a financial product or service whether that be in the form of banking, saving, lending or simply servicing their account whenever or wherever they want.
“ Santander UK’s vision is to be the best bank in the UK for our people, customers and shareholders.”
By 2015, Santander’s goal is to have 4 million customers in the UK holding their primary banking account with them and being completely satisfied with the product and service, to double their share in the corporate banking sector, to be the best bank to
Santander UK plc is one of the leading personal financial services companies in the United Kingdom with more than 15 million customers serviced by a network of 1200 branches and with approximately 24,000 employees. It is the third largest bank in the UK with reference to the value of deposits and the 2nd largest in terms of mortgage accounts held.
Santander boast an award-winning, innovative range of products and services for both personal and business customers.
Personal banking customers can choose from a range of Current Accounts, Savings Accounts, Credit Cards, Un-secured Personal Loans, Mortgages and Insurance products. To enable customers to access their accounts whenever they need and manage them more effectively, Santander offer internet and mobile banking as well as telephone banking for the majority of accounts – not forgetting any of the 1200 high street branches!
Business and Corporate customers have access to a similar product range – current and savings accounts, loans (secured and un-secured) and insurance products. The business specialist teams can provide advice and comprehensive support to starting or developing your business. One of the newest services available to business banking customers is the mobile card acceptance terminal – proof that continual research and development is key to the success of the company.
Santander’s customer base can be varied. Ultimately, the customer has a need for the provision of a financial product or service whether that be in the form of banking, saving, lending or simply servicing their account whenever or wherever they want.
“ Santander UK’s vision is to be the best bank in the UK for our people, customers and shareholders.”
By 2015, Santander’s goal is to have 4 million customers in the UK holding their primary banking account with them and being completely satisfied with the product and service, to double their share in the corporate banking sector, to be the best bank to