Understand The Legislative And Organisa
Understand the legislative and organisational requirements for managing case files Assessment Criteria
Explain the administrative services they are Responsible for The administrative services they are responsible for are as follows: ● Answering telephone requests and transferring calls to other members of staff.
● Meet and greet visitors.
● Manage external mailboxes.
● Printing requests.
● Correspondence.
● Create and modify documents on microsoft word, excel and powerpoint.
● Maintain and distribute staff schedules.
● Sign for letters.
● Photocopying.
● Filing.
● Sending hard copy letters.
● Supporting staff members.
● Writing meeting notes.
Explain the Limits and Scope of their Responsibilities and Authority in Providing
Administrative Services The limits there may be in providing administrative services is answering telephone enquiries. If a telephone inquiry requires information that can’t be provided by admin services then the case may be where the call will have to be transferred on to the correct person. Administration officers will hold full authority in providing admin services, but there may be times where admin related requests are passed on from senior members of staff who require admin services to carry out a their tasks for example sending out a letter to a senior person of an external organisation.
An admin officer will have full responsibility of the tasks they are set with. This would mean, having to meet with deadlines on printing requests and reports and schedules.
Having full responsibility would also mean to manage time as efficiently as possible in order to complete tasks to meet deadline. If workloads are rather large then work can be delegated to other members of the team. Finally, having responsibility in things such as writing meeting notes would mean to communicate it back to team members so they can have an understanding of the most recent updates.
Explain the Organisation's
Explain the administrative services they are Responsible for The administrative services they are responsible for are as follows: ● Answering telephone requests and transferring calls to other members of staff.
● Meet and greet visitors.
● Manage external mailboxes.
● Printing requests.
● Correspondence.
● Create and modify documents on microsoft word, excel and powerpoint.
● Maintain and distribute staff schedules.
● Sign for letters.
● Photocopying.
● Filing.
● Sending hard copy letters.
● Supporting staff members.
● Writing meeting notes.
Explain the Limits and Scope of their Responsibilities and Authority in Providing
Administrative Services The limits there may be in providing administrative services is answering telephone enquiries. If a telephone inquiry requires information that can’t be provided by admin services then the case may be where the call will have to be transferred on to the correct person. Administration officers will hold full authority in providing admin services, but there may be times where admin related requests are passed on from senior members of staff who require admin services to carry out a their tasks for example sending out a letter to a senior person of an external organisation.
An admin officer will have full responsibility of the tasks they are set with. This would mean, having to meet with deadlines on printing requests and reports and schedules.
Having full responsibility would also mean to manage time as efficiently as possible in order to complete tasks to meet deadline. If workloads are rather large then work can be delegated to other members of the team. Finally, having responsibility in things such as writing meeting notes would mean to communicate it back to team members so they can have an understanding of the most recent updates.
Explain the Organisation's