Uci Race Classifications and Social Care Settings
Title
Principles of communication in adult social care settings
Ref
21
Level
2
Credit value
2
Learning outcomes
The learner will:
Assessment criteria
The learner can:
1. Understand why communication is important in adult social care settings
1.1 Identify different reasons why people communicate
1.2 Explain how effective communication affects all aspects of working in adult social care settings
1.3 Explain why it is important to observe an individual’s reactions when communicating with them
2. Understand how to meet the communication and language needs, wishes and preferences of an individual
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences
2.2 Describe a range of communication methods
3. Understand how to reduce barriers to communication
3.1 Identify barriers to communication
3.2 Describe ways to reduce barriers to communication
3.3 Describe ways to check that communication has been understood
3.4 Identify sources of information and support or services to enable more effective communication
4. Understand confidentiality in adult social care settings
4.1 Define the term “confidentiality”
4.2 Describe ways to maintain confidentiality in day to day communication
4.3 Describe situations where information normally considered to be confidential might need to be shared with agreed others
4.4 Explain how and when to seek advice about confidentiality
Additional information about the unit
Unit purpose and aim(s)
The unit introduces the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication.
This unit is aimed at those who are interested in, or new to, working in social care settings with adults.
Unit expiry date
Details of the relationship between the unit and relevant national occupational standards or other professional standards
Principles of communication in adult social care settings
Ref
21
Level
2
Credit value
2
Learning outcomes
The learner will:
Assessment criteria
The learner can:
1. Understand why communication is important in adult social care settings
1.1 Identify different reasons why people communicate
1.2 Explain how effective communication affects all aspects of working in adult social care settings
1.3 Explain why it is important to observe an individual’s reactions when communicating with them
2. Understand how to meet the communication and language needs, wishes and preferences of an individual
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences
2.2 Describe a range of communication methods
3. Understand how to reduce barriers to communication
3.1 Identify barriers to communication
3.2 Describe ways to reduce barriers to communication
3.3 Describe ways to check that communication has been understood
3.4 Identify sources of information and support or services to enable more effective communication
4. Understand confidentiality in adult social care settings
4.1 Define the term “confidentiality”
4.2 Describe ways to maintain confidentiality in day to day communication
4.3 Describe situations where information normally considered to be confidential might need to be shared with agreed others
4.4 Explain how and when to seek advice about confidentiality
Additional information about the unit
Unit purpose and aim(s)
The unit introduces the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication.
This unit is aimed at those who are interested in, or new to, working in social care settings with adults.
Unit expiry date
Details of the relationship between the unit and relevant national occupational standards or other professional standards