Aviation
Anna Laz anna.laz@eac.ac.ae eaus004@eau.ac.ae
2015
ND Aviation Operations
Unit 19 Conflict Management for Aviation
Objectives:
- To Learn definition of a conflict
- To understand what is conflict management
- To understand how conflict situations arise in the aviation
- To explore the types of conflicts
2015
ND Aviation Operations
Unit 19 Conflict Management for Aviation
CONFLICT – (no single definition) Conflict may be defined as
- a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals.
- Behaviour intended to obstruct the achievement of some other persons goals
- A state of disharmony between incompatible persons, ideas or interests; a clash
MANAGEMENT –
Process of dealing with, controlling things or/and people
Planning, organizing, coordinating, controlling, staffing, directing ….
2015
ND Aviation Operations
Unit 19 Conflict Management for Aviation
CONFLICT MANAGEMENT ???????
CONFLICT - a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals.
- Behaviour intended to obstruct the achievement of some other persons goals
- A state of disharmony between incompatible persons, ideas or interests; a clash
MANAGEMENT –
Process of dealing with, controlling things or/and people
Planning, organizing, coordinating, controlling, staffing, directing ….
2015
ND Aviation Operations
Unit 19: Conflict Management for Aviation
• Internal (staff) & external (stakeholders)
• Internal ( within single individual) & interpersonal (between two or more individuals) conflict
• “Air rage” & on the ground
Conflict in aviation:
- Between passengers
- Between staff
- Staff ↔passenger
- Organization ↔ staff
- Organization ↔ passenger
- Personal or group
2015
ND Aviation Operations
Unit 19: Conflict Management for Aviation
Types of conflict:
- Physical attacks
- Verbal abuse
- Minor incident
- Major incident
- Airborne
- Ground
2015
ND Aviation Operations
Unit 19: Conflict Management for Aviation
Types of conflict:
- Disagreement
- Physical attacks
- Verbal abuse
- Minor incident
- Major incident
- Airborne
- Ground
2015
ND Aviation Operations
Unit 19 Conflict Management for Aviation
Feelings associated with word conflict:
Discomfort
Frustration
Pain
Anger
Sadness
2015
ND Aviation Operations
Unit 19 Conflict Management for Aviation
Is conflict always bad?
- If the result of a conflict is positive, conflict is considered to be good and is called functional conflict - If the result of a conflict is negative, conflict is considered to be bad and is called dysfunctional conflict
2015
ND Aviation Operations
Unit 19 Conflict Management for Aviation
CONFLICT MANAGEMENT – is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict.
- Is a process of planning, organizing, controlling ….
Disharmony (individuals, group, objectives)
2015
ND Aviation Operations
Unit 19 Conflict Management for Aviation
CONFLICT
Has an impact
Is difficult to measure, so difficult to manage
2015
ND Aviation Operations
Unit 19 Conflict Management for Aviation
Activity 1
Possible conflict in aviation
CONFLICT
2015
BETWEEN
POSSIBLE CAUSE
ND Aviation Operations
ANY
QUESTIONS????
2015
ND Aviation Operations
You May Also Find These Documents Helpful
-
Conflict can occur in many situations in the workplace such as, when there is an organisational change or, when people’s personalities clash. When there is a personality conflict between colleagues these issues should be looked at from the other person’s point of view to try and understand them and determine what may cause someone to act this way; you can also look at how others interact with them to gain knowledge and understanding of others, most importantly the conflict should be resolved quickly before it becomes out of control. When two people clash due to issues it is usually easier to handle as the situation can be looked at logically with compromise…
- 279 Words
- 2 Pages
Satisfactory Essays -
Webster 's defines conflict as: To come into collision; be in mutual opposition (274). If you wanted to choose an organization to study conflict in, you would have to look no further than the military. The military has no single approach to conflict management. There are too many individual personalities within a multitude of internal systems to be able to singularize the conflict. It is often the case that the conflict you are having was caused by a system put into place by someone outside your organization. It could be as simple as the cause and effect syndrome.…
- 838 Words
- 3 Pages
Good Essays -
1. Conflict – a process that begins when one party perceives another party has negatively affected, or is about to negatively affect, something that the first party cares about.…
- 2175 Words
- 9 Pages
Satisfactory Essays -
“For good ideas and true innovation, you need human interaction, conflict, argument and debate” Margaret Heffernan. Conflict is a disagreement or argument and comes in many forms such as leadership, historical, family or relationships. Conflict never has a consistently positive or negative outcome in every situation. There are a broad number of results that may fit into the positive or negative classification but conflict may lead to the continuing of the conflict or a situation that may never change. Change may be the reason for the conflict that occurs. Although the word conflict has negative connotations you must recognise that a disagreement can have a positive aspect depending on the motives and expectations of those involved.…
- 1031 Words
- 5 Pages
Good Essays -
Organizational conflict The discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve their objectives. is the discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve…
- 11009 Words
- 45 Pages
Powerful Essays -
Conflict as defined by Floger, Poole, and Stutman is the interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals. The word that was reiterated was interdependent. The author states that there cannot be conflict if you do not have interdependent people because the non-interdependent people will give up and walk away. Conflict does not always end in a negative result; there can be productive and positive resolution from conflict as well.…
- 1385 Words
- 6 Pages
Better Essays -
Working together in organizations is increasingly the norm, yet the challenges of working effectively are considerable. One challenge is conflict—the process resulting from the tension between team members because of real or perceived differences.…
- 642 Words
- 3 Pages
Good Essays -
Conflicts occur when people (or other parties) perceive that, as a consequence of a disagreement, there is a threat to their needs, interests or concerns. Although conflict is a normal part of organization life, providing numerous opportunities for growth through improved understanding and insight, there is a tendency to view conflict as a negative experience caused by abnormally difficult circumstances. Disputants tend to perceive limited options and finite resources available in seeking solutions, rather than multiple possibilities that may exist 'outside the box' in which we are problem-solving.…
- 1035 Words
- 5 Pages
Good Essays -
Conflict, according to Wilmot & Hocker (2011), is defined as an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals.…
- 1797 Words
- 8 Pages
Better Essays -
Conflict is an inevitable event that occurs through stages of life; whether it’s individual or society, conflict is bound to happen at one point in time. Conflict is an outbreak that occurs when two sides are having different viewpoints and opinions. As a community, we as a whole have to find ways in which we can get along and work together. If we are not considering the issue seriously, that very small spark of conflict occurs within the community can in turn collapse the community.…
- 523 Words
- 3 Pages
Good Essays -
'Expectations', is a word that is constantly orbiting my head. For every exam I sit for, for every sport I play, fir every decision I make, I get flooded with expectations. The source can be my parents, friends, school and even myself. In fact when I don’t meet these expectations a conflict is created. Frustration is the inevitable result of this issue. When I play soccer and don’t score, I get angry. When I don’t do good in school my parents get angry. All of this happens because of the level of expectations. I am not the only victim of this tyranny. Other people, families and even a whole country can have the weight of expectations on its shoulders. If guns are legalized in a nation the government along with many people expect the guns to be used for protection only, but there are some "rebels" who will use guns for killing and destruction. Situations like these spark conflicts. In fact this is the current situation of America.…
- 753 Words
- 2 Pages
Good Essays -
Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today's market more than ever. Everyone is striving to show how valuable they are to the company they work for and, at times, this can lead to disputes…
- 983 Words
- 3 Pages
Satisfactory Essays -
Although our mission is to treat each other with respect, workplace hostilities can erupt for various reasons under almost any circumstances. According to Lanier (n.d.), the term conflict refers to perceived incompatibilities resulting typically from some form of interference or opposition. Conflict management, then, is the employment of strategies to correct these perceived differences in a positive manner. Some of the conflicts that can erupt in my workplace are a result of uneven distribution of the workload, misunderstanding of information or communication breakdown, personality clashes, and misinterpretation of duties or policies.…
- 2934 Words
- 12 Pages
Powerful Essays -
Bibliography: Hagemann, Bonnie, Stroope, Saundra. "CONFLICT MANAGMENT." T+D 66, no. 7 (July 2012): 58. MasterFILE Premier, EBSCOhost (accessed July 20, 2013).…
- 1590 Words
- 7 Pages
Better Essays -
References: Hayes, L.M. (1995). Prison Suicide: An Overview and Guide to Prevention. Alexandria, VA: National Center on Institutions and Alternatives.…
- 1151 Words
- 4 Pages
Better Essays