Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
What is communication ?
Derived from the Greek word
“communicare” or “communico” which means “to share”.
Community implies a group of people living in one place.
Languages are the codes of communications. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Types of communication. communication verbal
Formal
Non-verbal
Informal
Kinesic
Downward
Lateral
Upward
Diagonal
Grapevine
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Non-verbal communication
Through signs & symbols. Non-verbal can go without verbal communication. Verbal can’t go without non-verbal communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Verbal communication.
Two types of verbal communication.
(1) formal communication. (2) informal communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Formal communication
We use this type of communication in offices and social gathering.
Two types of formal communication.
(1) Downward
(2) Upward
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
(1) Downward communication
Higher designation to lower designation.
Ex. Boss ordered his worker. Here effect of this type of communication is very much than upward communication.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
(2) Upward communication.
Lower designation to higher designation.
Ex. Worker request to his boss.
Here the effect of communication is less than downward communication. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Vertical & Horizontal
Communication
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Informal communication.
We use this type of communication with our family or friends.
Three types of informal communication.
(1) lateral
(2) diagonal
(3) grapevine
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Lateral communication.
Found among members working at the same level.
Ex. Peer group.
Most effective form of communication.
Barrier of subordinates or boss is not present here.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Lateral Communication
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Diagonal communication.
The path is mixture of vertical and horizontal movement. In large communications various departments need communication support from each other.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Grapevine communication.
Also called as “backbiting” or
“backstabbing”.
A backstabber is a colleague or an employee who acts like a friend in public but badmouth you in private.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-
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