Travel tourism
Communication Types
Advantages
Speaking Clearly
Speaking clearly and knowing what you are talking about to customer is very important, this will gain their trust in you and help them to understand you.
Listen actively
You'll strengthen your own understanding and make a better impression.
Be enthusiastic and show an interest
This will show the customer you are genuine and not doing it just because you have to.
Keep the customer informed
Keeping the customer in the loop and letting them know where they are will show that you are dealing with the situation.
Written communication
It serves as evidence of events and proceedings.
It reduces the possibility of misunderstanding and misinterpretation.
Message Board
When sending information to customers you can send it to everyone who has subscribed all at once which is much quicker than doing it through email.
Verbal Communication
Quick and Efficient. Quicker to get a reply. Easier to get a point across.
Task 3 a
2.1
1.2
C) Watermill Bar/Restaurant
To ensure that all public contact with The Watermill, from hearing about our work to leaving the theatre after a performance or event is met with the highest standards.
To provide clear and efficient lines of communications to all.
To provide accurate information and promotional material about our work and to publicise and market our work to the widest possible audience.
To be active in the promotion of customer feedback, listen and respond accordingly and monitor standards.
To encourage customers and the local community to enjoy a closer relationship with The Watermill.
To provide suitable and adequate staff training.
To exceed customers’ expectations and encourage repeat visits.
To be an example within the arts for excellent customer care.
Lloyds pub/nightclub
Quality
Providing guests with quality foods, beverages and entertainment
Safety
One of the main priorities in the nightclub industry is the safety
Advantages
Speaking Clearly
Speaking clearly and knowing what you are talking about to customer is very important, this will gain their trust in you and help them to understand you.
Listen actively
You'll strengthen your own understanding and make a better impression.
Be enthusiastic and show an interest
This will show the customer you are genuine and not doing it just because you have to.
Keep the customer informed
Keeping the customer in the loop and letting them know where they are will show that you are dealing with the situation.
Written communication
It serves as evidence of events and proceedings.
It reduces the possibility of misunderstanding and misinterpretation.
Message Board
When sending information to customers you can send it to everyone who has subscribed all at once which is much quicker than doing it through email.
Verbal Communication
Quick and Efficient. Quicker to get a reply. Easier to get a point across.
Task 3 a
2.1
1.2
C) Watermill Bar/Restaurant
To ensure that all public contact with The Watermill, from hearing about our work to leaving the theatre after a performance or event is met with the highest standards.
To provide clear and efficient lines of communications to all.
To provide accurate information and promotional material about our work and to publicise and market our work to the widest possible audience.
To be active in the promotion of customer feedback, listen and respond accordingly and monitor standards.
To encourage customers and the local community to enjoy a closer relationship with The Watermill.
To provide suitable and adequate staff training.
To exceed customers’ expectations and encourage repeat visits.
To be an example within the arts for excellent customer care.
Lloyds pub/nightclub
Quality
Providing guests with quality foods, beverages and entertainment
Safety
One of the main priorities in the nightclub industry is the safety