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Transactional
Six Sigma
Qualtec

Improving Your Business Results

Transactional Black Belts
Are Different!
Six Sigma In Service and Transaction Environments

Six Sigma Qualtec – All Rights Reserved

August 5, 2015

Improving Your Business Results

Transactional Black Belts Are Different!
Transactional Black Belts are different!
We advance this argument based on our experience that
Transactional Black Belts often encounter environments where no process is defined, often must define and re-design a whole process versus a step in a manufacturing process, find cycle time is a more useful overall measure versus defect count for project selection, and find changes are hard to reverse in a human related environment versus the more reversible machine or material-related environment. Learn more details in this presentation and how this training will have more impact on your results. Six Sigma Qualtec – All Rights Reserved

August 5, 2015

Improving Your Business Results

Transactional Black Belts Are Different!

Transactional Black Belts are different!
Learn typical problem modes, why cycle time is your most useful overall measure, and the cultural impact on your organization.

Six Sigma Qualtec – All Rights Reserved

August 5, 2015

Improving Your Business Results

Agenda
• Origins of Six Sigma — Manufacturing
Systems
• Previous applications of Six Sigma in
Service and Transaction Environments
• Characteristics of the Service and
Transaction Environment
• Principles and structures of a new transaction curriculum

Six Sigma Qualtec – All Rights Reserved

August 5, 2015

Improving Your Business Results

What is Process Capability?
The Manufacturing Perspective

Example Output from Manufacturing Capability Study
Process Capability Analysis for Volume
LSL

Proc es s Data
USL

USL

336.000

Target

Within

*

LSL

330.000

Mean

331.774

Sample N

Overall

120

StDev (Within)

1.05335

StDev (Ov erall)

1.23585

Potential (Within) Capability
Cp

0.95

CPU

1.34

CPL

0.56

Cpk
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