Tourism in Post-Crisis Is Tourism in Pre-Crisis: a Review of the Literature on Crisis Management in Tourism
Tourism in Post-Crisis is Tourism in Pre-Crisis: A Review of the Literature on Crisis Management in Tourism
2006-1
Dr Christof Pforr
Curtin University of Technology
School of Management
Working Paper Series
2006-1
Tourism in Post-Crisis is Tourism in Pre-Crisis:
A Review of the Literature on Crisis
Management in Tourism
Dr Christof Pforr
Curtin University of Technology
School of Management
GPO Box U1987
Perth WA 6845
Australia
Tourism in Post-Crisis is Tourism in Pre-Crisis: A Review of the Literature on Crisis Management in Tourism
ABSTRACT
In the light of the 2006 terrorist bombings in Egypt and Mumbai or in London in July and on Bali in October of the previous year, crisis in tourism ' appears again to be a timely topic. So, is it then just the frequency of these negative events, which has brought crisis ' to the front pages and also to the forefront of our minds? As it is not a new phenomenon, has only our perception changed? Tourism seems to be particularly susceptible to negative events and, since there is always a crisis somewhere in the world, the industry appears to be under an almost permanent threat with the certainty of yet another crisis already looming somewhere.
A more systematic and conceptional approach to questions such as how tourism businesses react to crisis, which measures are taken and what impact they have, if and how businesses can prepare for such crisis situations and which strategies can be employed to overcome them, has therefore been long overdue. In this context, the paper aims to explore the literature on crisis management in tourism and to identify foci of the current academic discourse.
KEYWORDS
Crisis management, tourism
INTRODUCTION
In the light of the 2006 terrorist bombings in Egypt and Mumbai or in London in July 2005 during the European peak holiday season and again on Bali in October of the same year, crisis in tourism ' appears yet again to be a timely topic. The spectrum of recent crises impacting
2006-1
Dr Christof Pforr
Curtin University of Technology
School of Management
Working Paper Series
2006-1
Tourism in Post-Crisis is Tourism in Pre-Crisis:
A Review of the Literature on Crisis
Management in Tourism
Dr Christof Pforr
Curtin University of Technology
School of Management
GPO Box U1987
Perth WA 6845
Australia
Tourism in Post-Crisis is Tourism in Pre-Crisis: A Review of the Literature on Crisis Management in Tourism
ABSTRACT
In the light of the 2006 terrorist bombings in Egypt and Mumbai or in London in July and on Bali in October of the previous year, crisis in tourism ' appears again to be a timely topic. So, is it then just the frequency of these negative events, which has brought crisis ' to the front pages and also to the forefront of our minds? As it is not a new phenomenon, has only our perception changed? Tourism seems to be particularly susceptible to negative events and, since there is always a crisis somewhere in the world, the industry appears to be under an almost permanent threat with the certainty of yet another crisis already looming somewhere.
A more systematic and conceptional approach to questions such as how tourism businesses react to crisis, which measures are taken and what impact they have, if and how businesses can prepare for such crisis situations and which strategies can be employed to overcome them, has therefore been long overdue. In this context, the paper aims to explore the literature on crisis management in tourism and to identify foci of the current academic discourse.
KEYWORDS
Crisis management, tourism
INTRODUCTION
In the light of the 2006 terrorist bombings in Egypt and Mumbai or in London in July 2005 during the European peak holiday season and again on Bali in October of the same year, crisis in tourism ' appears yet again to be a timely topic. The spectrum of recent crises impacting
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