Three Kpi Examples
Three KPI example
There are many ways to measure an employee's performance. However, the most popular tool of today that is also used by many managers all over the world is the employee scorecard. This scorecard contains metrics with specified targets and these are called KPIs. KPI means key performance indicator. As the term suggests, these are areas of performance and there is a specified target for each one. Many employers have a certain target set as expected performance. Any level of performance below these targets are deemed unacceptable, and anything beyond is something that exceeds expectations. There are hundreds and probably thousands of metrics around the world, but below are some most commonly used KPI examples.
CSAT
This stands for customer satisfaction. Definitely, companies need to hear the voices of their customers. Customers are the very bloodline of very business, without whom the business will not have any opportunity to expand. Before, many companies get their customers satisfaction level through surveys. In many fast food chains and restaurants, there are survey forms available in counter stations, and customers can pick up and fill out these forms as they please. Now, with the advent of the Internet, companies simply send these surveys through emails. The responses of the customers will then give the company a clear picture of the processes that they can improve on. These comments from customers can also provide adequate information on how to improve service down to the employee level, especially in customer service industries, like the BPO or Business Process Outsourcing industry.
Quality
There is no doubt that companies can only improve business by adhering to a set of standards called quality. Quality is very important in any business because this is an unbiased form of judgment and this is the method used for internal control. This is a means of ensuring that all products and services are at par with customer specifications
There are many ways to measure an employee's performance. However, the most popular tool of today that is also used by many managers all over the world is the employee scorecard. This scorecard contains metrics with specified targets and these are called KPIs. KPI means key performance indicator. As the term suggests, these are areas of performance and there is a specified target for each one. Many employers have a certain target set as expected performance. Any level of performance below these targets are deemed unacceptable, and anything beyond is something that exceeds expectations. There are hundreds and probably thousands of metrics around the world, but below are some most commonly used KPI examples.
CSAT
This stands for customer satisfaction. Definitely, companies need to hear the voices of their customers. Customers are the very bloodline of very business, without whom the business will not have any opportunity to expand. Before, many companies get their customers satisfaction level through surveys. In many fast food chains and restaurants, there are survey forms available in counter stations, and customers can pick up and fill out these forms as they please. Now, with the advent of the Internet, companies simply send these surveys through emails. The responses of the customers will then give the company a clear picture of the processes that they can improve on. These comments from customers can also provide adequate information on how to improve service down to the employee level, especially in customer service industries, like the BPO or Business Process Outsourcing industry.
Quality
There is no doubt that companies can only improve business by adhering to a set of standards called quality. Quality is very important in any business because this is an unbiased form of judgment and this is the method used for internal control. This is a means of ensuring that all products and services are at par with customer specifications