Preview

Theories Of Interpersonal Communication

Good Essays
Open Document
Open Document
1274 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Theories Of Interpersonal Communication
This essay is based on an intervention l did with a service user whist on placement. It will describe the incident as well as the purpose of the intervention. The essay will identify the barriers of communication that occurred during the intervention e.g. environmental barriers such as space and noise, emotions such as anxiety, etc. The paper will reflect on the impact these barriers had on the outcome of the intervention. In addition the paper will reflect on the key communication strategies used and analyse their strengths and weaknesses. Furthermore the paper will reflect on the theories and models of interpersonal communication that are relevant to this incident. It will consider how the context and setting influenced the interaction. …show more content…
(Wolfensberger, 1985 and Lemay, 1995). The concept of social role valorisation is on the basis that society is inclined to classify a certain category of people as essentially being different and less valuable than others. The theory analyses the effect the devaluation has on people such as my service user. The social role valorisation theory further goes on to state that unrealized role can be confined or delegated by their living environment, people they associate with or activities they are involved in. Furthermore the theory suggests that the available roles may be confined to only or assigned depending on an individual’s ability or more precisely insufficiency of ability to deliver effectively in the role (Wolfensberger, 1985 and Lemay, …show more content…
Firstly I sort to remove devaluing element and secondly l took action that would lead to the service user being valued. I did this by involving and rallying her family in the process, as the family was very much against service providers and had had disagreements with professionals in past. The Social Role Valorization theory suggests that the people who are socially valued should support and help those who are socially devalued. This support will bring together, and build up acceptance and inspire the coexistence of groups of people. To achieve this l had an idea to make an equivalent of person centred plan, for the family to write what they liked about the service user. This was because none of the family members ever said anything positive about the service user. Social Role Valorization aims to challenge the psychological and social damage caused to vulnerable individuals due to them being devalued.

Recommendations:
Several approaches could have been applied to reduce the difficulties that materialised in this intervention and to prevent them from reoccurring in future sessions. The environment of the session could be improved by holding the sessions outside the family home. This would mean that the service user will be able

You May Also Find These Documents Helpful

  • Powerful Essays

    Unit 11 p6 and m3

    • 2276 Words
    • 6 Pages

    When working as a health and social profession a service provider, would need to be able to identify where a service user is, in Abraham Maslow hierarchy. In knowing this knowledge service provider can help service user in knowing what stage they are in on the pyramid. If service users are at the bottom of the hierarchy then it’s the health and social profession job to move them up. For example, vulnerable old service users who might be living alone depressed don’t go out much and is finding hard to survive financially. The service provider would need to find what stage the vulnerable adult is in at the moment and to do this; service provider would need to know what the service user have and what hierarchy they…

    • 2276 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Within this essay I am going to discuss my placement setting and the clientele in which they cater for I will also be talking about Psychological and Sociology theorist and apply these to a service user.…

    • 3084 Words
    • 13 Pages
    Powerful Essays
  • Satisfactory Essays

    Understanding interpersonal communication helps build relationships with understanding the stages, common goals, uncertainty, and conflicts in relationships.…

    • 229 Words
    • 1 Page
    Satisfactory Essays
  • Better Essays

    My own role and practices can impact on communication with a service user who has specific communication needs by me understanding their communication requirements and recognising signals (body language).…

    • 1465 Words
    • 6 Pages
    Better Essays
  • Satisfactory Essays

    When communicating with a service user its important to observe how they react to the different types of communication. You can then note this so that the individual is receiving the best result of care and understands the information being given.…

    • 435 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Communication is a big factor when it comes to finding out key information about the service user. Having good communication skills helps build relationships with both service user and their families. We need to have good communication amongst our work colleagues who are involved in their personal care to be able to give the best care possible and to meet all their individual needs and requirements.By having good communication we can learn how the service user is feeling, what they are thinking and learn about their personal preferences. We can communicate in many different ways, not just by talking but by body language, facial expressions, eye contact, touch and writing.…

    • 1859 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Assignment 201 Principles of communication in adult social care settings Assignments Task A Short Answer Questions Ai Describe two methods of verbal communication other than one-to-one conversation. Tone of voice The tone and pitch of your voice can in itself communicate mood, urgency or intent. It Is important to be mindful of this when overcoming language barriers or when dealing with those with service users with hearing impairments. Vocabulary Using different words in order to simplify or rephrase what you are saying can enable effective communication. It is important to be clear and concise at all times when working in dementia care. Aii Describe two methods of non-verbal communication. Body language Posture and gestures are a very important part of communication. For example it is important to maintain an open posture and avoid sudden movements when attempting to de-escalate a situation in which an individual is exhibiting verbally or physically aggressive behaviour. Visual aids Flash cards and other visual aids are useful for basic communication with individuals who have difficulty with verbal communication. For instance, I had a resident who only spoke Mandarin and also had difficulty forming words. I made some flash cards with pictures of a toilet, food, drinks, happy and sad faces etc. to enable her to communicate with me more effectively. Aiii Identify five different reasons why people communicate. To express needs To express wishes and preferences To establish relationships To establish mutual understanding and trust To maintain a feeling of inclusion and control Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. To ensure that they understand what is being said if they appear confused then it may be useful to rephrase or use visual aids. To identify any unmet needs for example if a service user appears agitated they may be struggling to communicate what they…

    • 1032 Words
    • 3 Pages
    Good Essays
  • Good Essays

    The nursing home allocated a key care worker for the service user and she spoke with the relatives and service user about her new room and was there any way they could personalise it for her. The care worker was able to discuss the service user’s likes and dislikes and found out that she was a great lover of family photos and had a few personal belongings of great sentimental value. The care worker arranged for the service users belongings to be delivered to the nursing home prior to her admission and was able to set out the photos and personal belongings with the help of relatives in a way that the service user could see them no matter where they were in the room or in bed. By doing this and listening to the service user and the relatives, the care worker has adapted to the needs of the individual in order to help them settle. They have also understood the potential trauma of such a move to a previously independent individual and adapted…

    • 1895 Words
    • 8 Pages
    Good Essays
  • Satisfactory Essays

    The strategies used in health and social care environments to overcome them and how which these barriers relate to effective communication and interpersonal interactions also review the strategies and evaluate to show how they could be improved and overcome them positively from my own experience in health and social care environments.…

    • 625 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    nvq2 hsc unit 18

    • 1167 Words
    • 5 Pages

    Speak to family members of service user to find out how they like to communicate…

    • 1167 Words
    • 5 Pages
    Satisfactory Essays
  • Good Essays

    Since leaving home some odd twenty-four years I have stuck with many things I was trained. I have also changed a lot of them as well. The major question asked of this informal essay was: Will my values cloud my responsibilities as a Social Worker? My answer would be no. I will have to take my blinders off and think outside of the box. I have to evolve with the changing times or I will be left behind. Regardless of my feelings towards having a traditional families. My ultimate value is working to serve families in need and helping those who want or seek my help. This also extends to those who are handed to me in a folder against their…

    • 660 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Perske, R. (1972) The Dignity of Risk, In: Wolfensburger, W. (eds) The Principle of Normalisation in Human Services. Toronto: National Institute on Mental Retardation…

    • 5355 Words
    • 22 Pages
    Powerful Essays
  • Good Essays

    Nonverbal Communication

    • 2338 Words
    • 10 Pages

    | 1.2 Explain how communication affects relationships in an adult social care settings To communication well is the ability of key skill that enables us to work effectively with others which includes service users, relatives and visitors. The communication technique is as much about listening and receiving messages as it is about talking and giving messages. As a part of carer we need to be skilled in both aspects. Service users and their relatives need to be able to trust us and have confidence in our ability to support and care of them. As a care worker will use communication effectively as part of our work role if we, * Get the other person’s attention before we are going to start communicate with them. * Communicate directly and clearly, using positive body language and good eye contact so that we can get our message transversely. * Give them enough time to understand what we are going to talk about. * Get used to the way we communicate to a service user’s needs so that they are able to understand us. * Listen carefully when service users communicate with us and respond quickly in appropriate way. * Use empathy to try and understand the other person’s needs, point of view or how they might affected by what we are saying to them. * Use our own non-verbal…

    • 2338 Words
    • 10 Pages
    Good Essays
  • Good Essays

    These training sessions offer a platform to address ways of overcoming potential barriers to effective communication. As well as developing new skills, care workers should be able to adequately assess service users’ needs. Usually, people will make their preferred method of communication obvious. However in certain cases, a specialist assessment may be required to ascertain clients preferred method of communication. Training techniques will help staff to address this.…

    • 1257 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    Values and Discrimination

    • 1454 Words
    • 6 Pages

    Each individual has their own set of values and these values will guide and motivate us in our decision making. In a well established text on social work values, Sarah Banks (1995) states;…

    • 1454 Words
    • 6 Pages
    Powerful Essays