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The Role of Groupware and Group Decision Support Systems in Decision Making

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The Role of Groupware and Group Decision Support Systems in Decision Making
TSHWANE UNIVERSITY OF TECHNOLOGY

FACULTY OF
INFORMATION AND COMMUNICATION TECHNOLOGY

Department: Business Informatics

Course: MTech (Business Information Systems)

Subject: Knowledge Technologies

Code: KNT501T

Lecturer: Prof. I Strydom

Name : Simon Lishi Nkosi
Student Number: 202191991

Assignment 1

Do a literature review clearly explaining the functionalities of groupware and group decision support systems, specifically indicating the overlaps but also the differences in the structure and functionalities of these two kinds of systems.The answer must be in the form of an article

Introduction (Abstract)

This article will conduct a literature review of GroupWare and Group Decision Support Systems clearly explaining their functionalities, specifically indicating the overlaps but also the differences in the structure and functionalities of these two kinds of systems.

This article will give examples of each to try and define the concepts more clearer. Conclusions will be drawn based on the findings in the literature study. A list of references will also be attached at the end of the study.

Groupware

A number of researchers have come up with diferent definitions of what GroupWare is. To some the term GroupWare is synonymous to computer surpported coopertaive work (CSCW). Below are some of the definitions that researchers have come up with:

Software systems that support a group of decison makers engaged in a common decison making task by providing access to the same shared enviornment and information(Bidgoli,1996)

Software that allows the sharing of system applications or files across computer platforms and different locations(Benjamin, 1995)

an application that allows the sharing, managing and control of information in a network environment(Byne, 1997)

Software that can help multiple users work together to increase productivity and track the differnet pieces of the work process in a common database(Rigney, 1997)

Any



References: AIKEN, M., HAWLEY, D. & ZHANG, W. 1994. Increasing meeting efficiency with a GDSS. Industrial Management & Data Systems, 94(8):13-16. BENJAMIN, M. 1995. Group dynamics. Association Management, November(24). BIDGOLI, H. 1996. Group support systems: a new productivity tool for the 90 's. Journal of Systems Management(July/August):56-62. BYRNE, J. 1997. Groupware fosters online collaboration. Government Computer News(April):29-30. COLE-GOMOLSKI, B. 1997. Groupware, massaging users go without the net Computerworld(April):4-8. DAVIDSON, R. & BRIGGS, R. 2000. GSS for presentation support. Communications of the ACM, 43(9):91-97. DE SANCTIS, G. & GALLUPE, R. B. 1985. A foundation for the study of group decision support systems. Management Science, 33(5):589-609. HOXMEIER, J. A. & KOZAR, K. 2000. Electronic meetings and subsequent meeting behaviour: systems as agents of change. Journal of Applied Management Studies, 9(2):177-195. HUBER, G. 1984. Issues in the design of group decision support systems. MIS Quarterly, 8:195-204. JARKE, M. 1986. Knowledge sharing and negotiation support in multiperson decision support systems. Decision Support Systems, 2:93-102. KARACAPILIDIS, N. I. & GORDON, T. 1995. Dialectical planning. In proceedings of 14th International Conference on Artificial Intelligence (IJCAI-95). Workshop on Intelligent Manufacturing Systems(Montreal, Canada):239-250. KHOSHAFIAN, S. & BUCKIEWICZ, M. 1995. Introduction to groupware, workflow, and workgrouo computing John Wiley and Sons. KORZENIOWSKI, P. 1997. Directory services slowly go global. PC Week(June):111-113. LLOYD, P. 1994. Groupware in the 21st century: computer supported cooperative working toward the milenium. Greenworld. LOCOCO, A. & YEN, D. C. 1998. Groupware: computer supported collaboration. Telematics and Informatics, 15:85-101. NEWING, R. 1997. Benefits of groupware. Management Accounting January:56-57. RIGNEY, S. 1997. Multiple personalities. PC Magazine(May):117-127. SCHULTZ, K. 2001. Meeting virtual rooms(high functionality spells high prices tags for five collaboration tools). Internet Week(October). STOUGH, S., EOM, S. & BUCKENMYER, J. 2000. Virtual teaming: a strategy for moving your organisation into the new millennium. Industrial Management & Data Systems, 100(8):370-378. TURBAN, E. & ARONSON, J. E. 2001. Decision Support Systems and Intelligent Systems. Prentice-Hall, Upper Saddle River, NJ. WOODCOCK, J. 1997. Understanding groupware in the enterprise. Microsoft Press.

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