The Red Convertible
NAYLECIA CHERRY 6767 Bennington Rd. Houston, Texas 77028 Tel: 405-512-1012 Email: ncherry88@hotmail.com
I am a reliable and an extremely determined individual, as well as a very proud mother of two. I have a very extensive work experience in customer service. Because this is a growing field I am always willing to learn new things and develop my work ethics in a professional work environment.WORK HISTORY Telemarketing Sales Agent Aug 2009-Nov 2009 TCIM Services Inc. Edmond, Oklahoma I placed calls to Citibank credit card members to educate the member about credit card fraud, and identity theft protection program that we offered. I also informed the member on the other benefits the program had to offer such as reimbursement, insurance coverage, etc. As a result I would confirm customers current information to complete the enrollment process. Customer Service Representative Oct 2008-May 2009 AT&T MobilityOklahoma City, Oklahoma I took calls from customers assisting them with billing disputes. I also changed account features, and processed over the phone payments, and payment arrangements. I informed customers on step by step instructions to troubleshoot any form of malfunction on their cellular devices. Telemarketing Sales Agent Mar 2007-Oct 2008 Reditos InternationalOklahoma City, Oklahoma I placed calls to customers from home for clients such as local radio stations, television stations, etc. I also provided information about promotions and benefits available to potential customers.Telemarketing Sales Agent Feb 2006-Jul 2006 VisionQuest MarketingOklahoma City, Oklahoma I made outbound calls to customers providing information such as introductory offers and APR rates, and other consumer benefits about Discover Financial Services. I also placed customers information into database subscribing customers. I performed balance transfers up to twenty-five thousand dollars from other financial service companies over to Discover Financial
I am a reliable and an extremely determined individual, as well as a very proud mother of two. I have a very extensive work experience in customer service. Because this is a growing field I am always willing to learn new things and develop my work ethics in a professional work environment.WORK HISTORY Telemarketing Sales Agent Aug 2009-Nov 2009 TCIM Services Inc. Edmond, Oklahoma I placed calls to Citibank credit card members to educate the member about credit card fraud, and identity theft protection program that we offered. I also informed the member on the other benefits the program had to offer such as reimbursement, insurance coverage, etc. As a result I would confirm customers current information to complete the enrollment process. Customer Service Representative Oct 2008-May 2009 AT&T MobilityOklahoma City, Oklahoma I took calls from customers assisting them with billing disputes. I also changed account features, and processed over the phone payments, and payment arrangements. I informed customers on step by step instructions to troubleshoot any form of malfunction on their cellular devices. Telemarketing Sales Agent Mar 2007-Oct 2008 Reditos InternationalOklahoma City, Oklahoma I placed calls to customers from home for clients such as local radio stations, television stations, etc. I also provided information about promotions and benefits available to potential customers.Telemarketing Sales Agent Feb 2006-Jul 2006 VisionQuest MarketingOklahoma City, Oklahoma I made outbound calls to customers providing information such as introductory offers and APR rates, and other consumer benefits about Discover Financial Services. I also placed customers information into database subscribing customers. I performed balance transfers up to twenty-five thousand dollars from other financial service companies over to Discover Financial