The Quality Management in Business
INTRODUCTION
In this assignment I will try to discuss about how Quality Management helps in Hospitality industry. Quality is a main part of any business providers. Concept of Quality Management is creating and implementing quality planning authority, as well as control and improve the quality. They can help to improve efficiency and best practice to fellow workers. As well as it is very important element to identify customer’s satisfaction and expectation.
Task 1 Understand the different approaches to quality management appropriate to commercial operations. 1.1 Discuss definition of quality in terms of business and services provision.
The quality can be defines relatively concept of something linked with goods and services that provided by organization to their customers. Whatever the service or goods that organization provides it will meet all requirements, to achieve the level of the best quality. If those characteristics do not meet all requirements, there will be poor quality is achieved.
The word quality is decidedly much used in most of the companies; it can be food, trade and services sectors. For a success of any business you have to control the quality of goods and services. This achieves customer satisfaction and long term benefits for the organization and team members. It controls the repair or renew of the product. Also it is a way of achieving the company goals process the people achieving the right thing done by the first time. It reduces stress and waste too. A Quality can be different by person to person and different products or services.
Quality has divided into two types: * Internal quality this can be mainly concerned by improvement of the organization and the employee. * External quality this can be concerned of customer satisfaction and their expectation.
1.2 Illustrate the process of inspection and assurance.
It is necessary to maintain the quality throughout the operation of business. To maintain the quality
In this assignment I will try to discuss about how Quality Management helps in Hospitality industry. Quality is a main part of any business providers. Concept of Quality Management is creating and implementing quality planning authority, as well as control and improve the quality. They can help to improve efficiency and best practice to fellow workers. As well as it is very important element to identify customer’s satisfaction and expectation.
Task 1 Understand the different approaches to quality management appropriate to commercial operations. 1.1 Discuss definition of quality in terms of business and services provision.
The quality can be defines relatively concept of something linked with goods and services that provided by organization to their customers. Whatever the service or goods that organization provides it will meet all requirements, to achieve the level of the best quality. If those characteristics do not meet all requirements, there will be poor quality is achieved.
The word quality is decidedly much used in most of the companies; it can be food, trade and services sectors. For a success of any business you have to control the quality of goods and services. This achieves customer satisfaction and long term benefits for the organization and team members. It controls the repair or renew of the product. Also it is a way of achieving the company goals process the people achieving the right thing done by the first time. It reduces stress and waste too. A Quality can be different by person to person and different products or services.
Quality has divided into two types: * Internal quality this can be mainly concerned by improvement of the organization and the employee. * External quality this can be concerned of customer satisfaction and their expectation.
1.2 Illustrate the process of inspection and assurance.
It is necessary to maintain the quality throughout the operation of business. To maintain the quality
References: Class room notes Implementing total quality management by Lesley Munro and Malcolm Munro Trope, Y.(1982). Self-assessment and task performance. Journal of Experimental Social Psychology Websites http://vuir.vu.edu.au/111/3/Customer_SatisfactionTraining__TQM_18th_April_2005.pdf Date – 20/08/2012 Time – 21:15 http://www.bsigroup.co.uk/Assessment-and-Certification-services/Management-systems/Business-areas/Quality-Management/ Date – 25/08/2012 Time: 20:40 http://www.prismconsultancy.com/ComparingDemingandJuran.pdf Date – 02/09/2012 Time – 21:50