The Life and Times of Kaoru Ishikawa
The Life and Times of Kaoru Ishikawa
By: John W. Becvar Course Name: BSOP 326 Professor: Harry Ekholm Date paper submitted: 11/11/2011
The Life and Times of Kaoru Ishikawa
Kaoru Ishikawa (July 13th, 1915 to April 16th, 1989) was the first of eight sons born to his father Ichiro Ishikawa; his mother’s name is unknown. He graduated from The University of Tokyo, Musashi Institute, majoring in engineering and applied chemistry, in 1939.
He started his career during World War II, in the Japanese Navy (1939 to 1941) as a Technical Officer, and then moved on to the Nissan Liquid Fuel Company up until 1947. After Nissan, Kaoru became a professor at The University of Tokyo and joined “JUSE”, The Japanese Union of Scientists and Engineers, working in quality control. W. Edwards Deming went to Japan in 1950 to work with this organization and had a profound effect on the work of Ishikawa.
Not being content with just improving the quality of a product, Ishikawa wanted to improve the entire process of manufacturing the product, from inception through manufacturing. With JUSE, he began his Quality Circles concept in 1960.
“Ishikawa built on Feigenbaum’s concept of total quality and promoted greater involvement by all employees, from the top management to the front-line staff, by reducing reliance on quality professionals and quality departments. He advocated collecting and analyzing factual data using simple visual tools, statistical techniques, and teamwork as the foundations for implementing total quality. Like others, Ishikawa believed that quality begins with the customer and, therefore, understanding customers’ needs is the basis for improvement; he also believed that complaints should be actively sought. Some key elements of his philosophy are summarized here.
1. Quality begins with education and ends with education.
2. The first step in quality is to know the requirements of customers.
3.
By: John W. Becvar Course Name: BSOP 326 Professor: Harry Ekholm Date paper submitted: 11/11/2011
The Life and Times of Kaoru Ishikawa
Kaoru Ishikawa (July 13th, 1915 to April 16th, 1989) was the first of eight sons born to his father Ichiro Ishikawa; his mother’s name is unknown. He graduated from The University of Tokyo, Musashi Institute, majoring in engineering and applied chemistry, in 1939.
He started his career during World War II, in the Japanese Navy (1939 to 1941) as a Technical Officer, and then moved on to the Nissan Liquid Fuel Company up until 1947. After Nissan, Kaoru became a professor at The University of Tokyo and joined “JUSE”, The Japanese Union of Scientists and Engineers, working in quality control. W. Edwards Deming went to Japan in 1950 to work with this organization and had a profound effect on the work of Ishikawa.
Not being content with just improving the quality of a product, Ishikawa wanted to improve the entire process of manufacturing the product, from inception through manufacturing. With JUSE, he began his Quality Circles concept in 1960.
“Ishikawa built on Feigenbaum’s concept of total quality and promoted greater involvement by all employees, from the top management to the front-line staff, by reducing reliance on quality professionals and quality departments. He advocated collecting and analyzing factual data using simple visual tools, statistical techniques, and teamwork as the foundations for implementing total quality. Like others, Ishikawa believed that quality begins with the customer and, therefore, understanding customers’ needs is the basis for improvement; he also believed that complaints should be actively sought. Some key elements of his philosophy are summarized here.
1. Quality begins with education and ends with education.
2. The first step in quality is to know the requirements of customers.
3.
References: (1) Managing for Quality and Performance, text book. (2) International Convention of Students’ Quality Control Circles http://www.cmseducation.org/icsqcc/ (3) VectorStudy.com http://www.vectorstudy.com/management_gurus/kaoru_ishikawa.htm (4) Improvement and Innovation http://www.improvementandinnovation.com/features/article/seven-basic-tools-quality/