The Influence of TripAdvisor Consumer-Generated Travel Reviews on Hotel Performance
The Influence of TripAdvisor Consumer-Generated Travel
Reviews on Hotel Performance
Pasi Tuominen
University of Hertfordshire Business School Working Paper (2011)
University of Hertfordshire Business School Working Papers are available for download from https://uhra.herts.ac.uk/dspace/handle/2299/5549 and also from the British Library: www.mbsportal.bl.uk
The Working Paper Series is intended for rapid dissemination of research results, work-inprogress, and innovative teaching methods, at the pre-publication stage. Comments are welcomed and should be addressed to the individual author(s). It should be noted that papers in this series are often provisional and comments and/or citations should take account of this.
Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holders.
The Business School at the University of Hertfordshire (UH) employs approximately 150 academic staff in a state-of-the-art environment located in Hatfield Business Park. It offers 17 undergraduate degree programmes and 21 postgraduate programmes; there are about 80 research students, mostly working at doctoral level.
Business School staff are active in research in numerous areas, including complexity theory, institutional economics, economic modelling, efficiency measurement the creative industries, employment studies, finance, accounting, statistical methods and management science.
The University of Hertfordshire is the UK’s leading business-facing university and an exemplar in the sector. In
2010 it won the Entrepreneurial University of the Year Award. It is one of the region’s largest employers with over 2,700 staff and a turnover of £235million. In the 2008 UK Research Assessment Exercise it was given the highest rank for research quality among the
Reviews on Hotel Performance
Pasi Tuominen
University of Hertfordshire Business School Working Paper (2011)
University of Hertfordshire Business School Working Papers are available for download from https://uhra.herts.ac.uk/dspace/handle/2299/5549 and also from the British Library: www.mbsportal.bl.uk
The Working Paper Series is intended for rapid dissemination of research results, work-inprogress, and innovative teaching methods, at the pre-publication stage. Comments are welcomed and should be addressed to the individual author(s). It should be noted that papers in this series are often provisional and comments and/or citations should take account of this.
Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holders.
The Business School at the University of Hertfordshire (UH) employs approximately 150 academic staff in a state-of-the-art environment located in Hatfield Business Park. It offers 17 undergraduate degree programmes and 21 postgraduate programmes; there are about 80 research students, mostly working at doctoral level.
Business School staff are active in research in numerous areas, including complexity theory, institutional economics, economic modelling, efficiency measurement the creative industries, employment studies, finance, accounting, statistical methods and management science.
The University of Hertfordshire is the UK’s leading business-facing university and an exemplar in the sector. In
2010 it won the Entrepreneurial University of the Year Award. It is one of the region’s largest employers with over 2,700 staff and a turnover of £235million. In the 2008 UK Research Assessment Exercise it was given the highest rank for research quality among the
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