Telekom
Telekom Malaysia Berhad also known as TM is the largest integrated telecommunication company in Malaysia. TM has a market capitalization of more than RM13.9 billion and a huge labour force of more than 26k employees which make TM as one of the leading integrated solutions provider in Asia. Telekom Malaysia Berhad is established in 1946 as Telecommunications Department of Malaya. During 1987, it was privatized by forming Syarikat Telekom Malaysia Berhad (STMB) and was listed on the main board of Bursa Securities in 1990. On the following year which is 1991, the company renamed to Telekom Malaysia. Starting from year 2000, TM introduced a lot of broadband services, mobile services and so on. It was demerge in 2008 and this allows them to focus more attentively on its primary business of Multimedia Internet, data and fixed-line services. In order for Telekom Malaysia Berhad to be successful, good internal environment is crucial. Internal environment of a company is made up of the elements within the company. This includes the employee morale, risk management, organization structure, division of responsibility, statement of mission and so on. To start off with, a company needs to state their business mission and vision clearly. Mission statement defines what the company fight for and why it exists. Ellen A. Benowitz cited that “A mission statement should be more than words on a piece of paper; it should reveal a company’s philosophy, as well as its purpose.” In this globalization era, customers are highly quality-conscious and the market too is highly competitive, so an effective mission statement’s purpose is focused on satisfying the needs of customers. TM knows this well and that is why they are successful. TM, as Malaysia’s leading integrated solutions provider in ICT, they aim to provide the precise connections to bring us closer to each other. They believe that connections make everything possible (Company’s philosophy). They hold a vision of excellence