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telecommunications, the internet, and wireless technology
Management Information Systems 13e
KENNETH C. LAUDON AND JANE P. LAUDON

CHAPTER 7

TELECOMMUNICATIONS, THE INTERNET, AND WIRELESS TECHNOLOGY

Virtual Collaboration for Lotus Sametime

CASE 1
VIDEO
CASE

SUMMARY Lotus Sametime is an IBM virtual collaboration environment that is used by firms as a part of their enterprise systems. The objective of these systems is to increase collaboration among remote or mobile work teams while not increasing travel costs and meeting costs. Using video, audio, and interactive software, Lotus Sametime allows groups of people to meet electronically even though they are geographically separated. L=3:33.

Systems

URL http://www.youtube.com/watch?v=qJJWx552lFE

CASE Lotus Sametime is IBM’s telepresence and collaboration environment. Sametime is a part of the IBM/Lotus product offering. It is widely used in large Fortune 500 firms. IBM describes the main features of Sametime as:
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Presence-awareness—when online, your location and contact information, are available to all your contacts—whether you are at your desk, in your home office, or in transit using a mobile phone.
Security-rich, enterprise-scale instant messaging
Online meetings with integrated voice (VoIP) and high-quality desktop video
Out-of-the-box integration with IBM Lotus, IBM WebSphere and Microsoft products
Open application programming interfaces (APIs) and an extensible client.

continued

Chapter 7, Case 1 Virtual Collaboration for Lotus Sametime 2

Benefits
IBM claims the following benefits for Lotus Sametime:
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Answer business questions quickly: Spend less time trying to find people who can answer questions and more time being productive.
Speed business processes: Reduce the time to complete a business process.
Cut travel, conferencing and communication costs: See who is available right now and let the software find them. Use
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