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[1:11:02 AM] Justin Crawford: 1. What was Joanna Reed's diagnosis of the situation in the donor services department?

2. What should she recommend to Sam Wilson?

3. Describe the managerial styles of Sam, José, and Elena. What is the impact of their styles?

4. How can motivation be improved in the department?

5. How should Juana be handled?

6. What are the cultural factors that influence this case?[1:11:02 AM] Justin Crawford: 1. What was Joanna Reed's diagnosis of the situation in the donor services department?

2. What should she recommend to Sam Wilson?

3. Describe the managerial styles of Sam, José, and Elena. What is the impact of their styles?

4. How can motivation be improved in the department?

5. How should Juana be handled?

6. What are the cultural factors that influence this case?[1:11:02 AM] Justin Crawford: 1. What was Joanna Reed's diagnosis of the situation in the donor services department?

2. What should she recommend to Sam Wilson?

3. Describe the managerial styles of Sam, José, and Elena. What is the impact of their styles?

4. How can motivation be improved in the department?

5. How should Juana be handled?

6. What are the cultural factors that influence this case?[1:11:02 AM] Justin Crawford: 1. What was Joanna Reed's diagnosis of the situation in the donor services department?

2. What should she recommend to Sam Wilson?

3. Describe the managerial styles of Sam, José, and Elena. What is the impact of their styles?

4. How can motivation be improved in the department?

5. How should Juana be handled?

6. What are the cultural factors that influence this case?[1:11:02 AM] Justin Crawford: 1. What was Joanna Reed's diagnosis of the situation in the donor services department?

2. What should she recommend to Sam Wilson?

3. Describe the managerial styles of Sam, José, and Elena. What is the impact of their styles?

4. How can motivation be improved in the department?

5. How

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